AI Tools Enablement Engineer – Enterprise Support

DRW Holdings, LLC; Montreal; On-site; CAD 90,000 - 130,000; Full time

Job summary

DRW Holdings, LLC in Montreal seeks an AI Enablement Engineer to own the data plane user experience for enterprise AI tools such as Cursor, Devin, ChatGPT, and LibreChat. You will support developers and business users, ensuring fast, reliable access and high user velocity.

You will consult with high-spending teams to optimize costs, manage quotas, and advocate responsible use of AI. The role emphasizes collaboration with the AI Platform Engineering team and strong customer-facing skills.

Qualifications

• Excellent customer-facing communication and a white-glove support mindset.
• Deep practical understanding of current LLM capabilities, behaviors, and limits.
• Familiarity with developer environments and AI tooling used by engineers.

Responsibilities

• Own the data-plane user experience for enterprise AI tooling.
• Troubleshoot IDE integrations, chat interfaces, and access issues.
• Guide teams to optimize workloads between proprietary and open-weight models.
• Review spend visibility and help users interpret internal dashboards.
• Identify tooling weaknesses and feed insights to the AI Platform roadmap.

Skills

Customer-facing support

Prompt engineering

LLM capabilities understanding

Tools

VS Code

Cursor

Claude

Codex

Job description

DRW Holdings, LLC in Montreal seeks an AI Enablement Engineer to own the data plane user experience for enterprise AI tools such as Cursor, Devin, ChatGPT, and LibreChat. You will support developers and business users, ensuring fast, reliable access and high user velocity.

You will consult with high-spending teams to optimize costs, manage quotas, and advocate responsible use of AI. The role emphasizes collaboration with the AI Platform Engineering team and strong customer-facing skills.