AI Product Owner

Tata Consultancy Services; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading IT services company is seeking a motivated GenAI Engineer to join their Global Advanced Customer Analytics team. The role involves developing and supporting AI solutions, particularly focusing on contact center BOTs. Candidates should have strong skills in Python and machine learning, with experience in Azure AI. The position offers a full-time role at a mid-senior level, emphasizing collaboration and continuous improvement in production applications.

Qualifications

• Experience in productionizing code through the DevOps pipeline.
• Strong experience in supporting production applications post development.

Responsibilities

• Develop & support solutions focused on contact center BOTs.
• Drive data requirements conversations and work with data office.

Skills

Data Analytical Skill

Machine learning

Python

Collaboration

Education

Bachelor of Engineering

Tools

Azure AI

Lang chain

Databricks

DevOps

Job description

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Talent Acquisition Specialist @ TATA CONSULTANCY SERVICES | Bachelor of Engineering

Inclusion without Exception:

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS:

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS employs over 612,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $29 billion in the fiscal year ended March 31, 2024, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Skills and Responsibilities:

•Seeking a motivated GenAI Engineer to work with our Global Advanced Customer Analytics team and develop & support solutions primarily focused on contact center BOTs.

•AI Product Owner with Data Analytical Skill / Python.

•Good years of experience solving high-impact business problems using Machine learning & latest advancements in LLMs Proven experience as a ML Engineer, with a strong focus on generative AI, prompt engineering, and RAG applications.

•Hands-on experience using Azure AI search, Lang chain, other Vector stores.

•Experience in Azure OpenAI. Open-source LLMs is a plus.

•Strong software development skills with proficiency in Python, Pyspark, preferably using Databricks Azure ML.

•Basic knowledge of React or equivalent UI frameworks is a plus.

•Strong experience in supporting production applications post development and continuously improving response quality to increase benefits.

•Strong collaboration skills, ability to translate sophisticated requirements into technical backlog, presentation skills, and ability to balance a sense of urgency with shipping high-quality and pragmatic solutions.

•Experience in productionizing code through the DevOps pipeline (git, Jenkins pipeline, code scan).

•GenAI uses requirements to understand working with product owners, business and design LLM solutions aligned with Manulife approved RAG patterns.

•Drive data requirements conversations and work with data office to get required data for the use case. Design efficient chunking & indexing strategies to support answer generation as per expectations. Develop and deploy inference APIs using frameworks like Lang chain and deploy to AKS or function apps. Capable to pick up UI work as needed to support front end integration collaborating with UI team.

•Support GenAI knowledge BOTs in production by monitoring user feedback and improve BOT response quality through enhancements as per feedback.

•Embrace best practices, processes related to ML Ops, Coding best practices.

•Experience in optimizing model accuracy by efficient prompt refinements.

•Collaborate with existing members in the team, contribute to reusable GenAI code base.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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