AI-Powered SMB Customer Success Manager

Karbon, Inc.; Canada; Hybrid; CAD 63,000 - 70,000; Full time

Benefits offered by this job

Paid Flexible Time Off

Company-paid medical for you and your/

Dental and vision

Disability insurance

Life insurance

401(k) with company matching

Work-from-home stipend

Job summary

Karbon, Inc. seeks an SMB Customer Success Manager to manage a broad portfolio of small and midsize business accounts.

You will maximize value, drive adoption, and protect renewals while collaborating with sales, marketing, and product teams to deliver consistent outcomes. Your experience in SaaS or technology, strong communication, and data-driven approach will help you foster customer satisfaction and long-term growth across accounts.

Qualifications

• 2+ years in a customer success or account management role in SaaS/tech.
• Intermediate proficiency with Google Sheets and/or Excel.
• Strong customer-centric track record and multitasking ability.
• Excellent presentation and communication skills, capable of engaging executives.
• Strong problem-solving, with ability to map product features to solutions.
• Clear written and verbal communication; adaptable to different channels.
• Team-oriented collaboration and willingness to learn.

Responsibilities

• Build and maintain strong customer relationships as the main contact.
• Manage a large SMB portfolio, maximizing value for users and stakeholders.
• Drive product adoption and measurable success with the solution.
• Proactively prevent churn and manage renewals.
• Resolve customer issues with support and product teams.
• Use data and feedback to inform strategies and improve the experience.
• Collaborate cross-functionally with sales, marketing, and product teams.
• Identify at-risk renewals and coordinate corrective actions.

Skills

Customer success

Account management

Communication

Presentation

Problem solving

Written & verbal communication

Collaboration

Education

Bachelor’s degree in Accounting, Business, Communications, Information Technology, Finance, or Psychology

Tools

Vitally

Salesforce

Slack

Job description

Karbon, Inc. seeks an SMB Customer Success Manager to manage a broad portfolio of small and midsize business accounts.

You will maximize value, drive adoption, and protect renewals while collaborating with sales, marketing, and product teams to deliver consistent outcomes. Your experience in SaaS or technology, strong communication, and data-driven approach will help you foster customer satisfaction and long-term growth across accounts.