Senior Strategic Customer Growth Manager

Karbon; Saskatoon; On-site; CAD 85,000 - 97,000; Full time

Benefits offered by this job

Up to 5 weeks vacation

Fully employer paid medical, dental, &

Vision & life insurance

Work-from-home allowance

Travel opportunities

Job summary

Karbon is seeking a Senior Customer Success Manager to own the commercial performance of a portfolio of accounting firms. You’ll act as a strategic advisor to executives, driving retention, expansion, and measurable ROI through data-driven insights and cross-functional collaboration.

Based in the US or Canada, you’ll partner with Sales, Implementation, Support, and Product teams to translate customer needs into quantified outcomes, influence the roadmap, and ensure high Net Revenue Retention

Qualifications

• 7+ years of experience in B2B SaaS, ideally within accounting or professional services software.
• Proven renewals ownership and measurable expansion revenue.
• Strong executive communication to influence firm leaders and articulate ROI.
• Based in the US or Canada; able to work within distributed teams.

Responsibilities

• Own renewal and expansion strategy for a portfolio of accounting firms.
• Drive value realization within the first 90 days post‑sale, aligning onboarding outcomes with KPIs.
• Build renewal forecasts 90–120 days in advance.
• Develop multi‑threaded relationships with decision‑makers and executives.
• Translate customer insights into roadmap inputs for Product and Engineering.
• Leverage AI/use analytics to identify expansion opportunities and risk signals.

Skills

Executive communication

Strategic account leadership

Data-driven decision making

CRM platforms

Forecasting & analytics

Cross-functional collaboration

Renewals & expansion

Tools

CRM platforms

Forecasting tools

Analytics systems

Job description

Karbon is seeking a Senior Customer Success Manager to own the commercial performance of a portfolio of accounting firms. You’ll act as a strategic advisor to executives, driving retention, expansion, and measurable ROI through data-driven insights and cross-functional collaboration.

Based in the US or Canada, you’ll partner with Sales, Implementation, Support, and Product teams to translate customer needs into quantified outcomes, influence the roadmap, and ensure high Net Revenue Retention