AI/ML Senior Developer - (Remote)

NTT DATA, Inc.; Toronto; Remote; CAD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking organization as an AI/ML Senior Developer, where you'll build enterprise-grade AI agents that revolutionize customer interactions. This role requires a passion for technology and a strong background in software development, particularly in AI and front-end frameworks like React and Typescript. You will work closely with clients to tailor solutions that meet their needs, ensuring the seamless integration of AI technology. Be part of a global innovator committed to transforming businesses and driving long-term success through cutting-edge technology.

Qualifications

• 3+ years in software development of technical products.
• Experience in roles interfacing with end customers.

Responsibilities

• Build enterprise-grade AI agents and handle customer conversations.
• Review live conversations and improve agent performance.

Skills

AI-related experience

React

Typescript

Go

API integrations

LLM/prompt engineering basics

Git/version control

Education

Degree in Computer Science

Equivalent professional experience

Tools

Git

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a AI/ML Senior Developer - (Remote) to join our team in Toronto, Ontario (CA-ON), Canada (CA).

What you'll do

• Build enterprise-grade AI agents: As an Agent Engineer, you will be responsible for partnering directly with our CX team to build and ship AI agents that handle thousands of customer conversations a day.

What you’ll bring

• 3+ years experience in hands-on software development of highly technical products.
• Past experience in Software Development or other similar hands-on development roles at or above the level of Senior Software Engineer.
• Experience crafting and tailoring a message for potential customers, including executives.
• Degree in Computer Science or related field, or equivalent professional experience.

Skill Requirements:

• AI-related experience (experience developing code based AI agents such as conversational AI agents a plus).
• Experience with React, Typescript, and Go.
• Past roles that interface with end customers to influence software development.
• Engineers working on building AI agents should be self-sufficient engineers at a senior level. They should be completely comfortable with normal software development lifecycles and be able to write code independently, including building components, integrating with APIs, and testing/deployment
• The AI agent is built programmatically using code. It is explicitly NOT a no-code/low-code application. Everything including setup, permissions, version control, development, testing, and deployment are done via extensive coding workflows.
• Engineers should be highly experienced in ReactJS and Typescript, comfortable with VCS using Git, and other standard engineering workflows. Should have a working understanding of LLMs and writing API integrations in Typescript.
• Engineers should have a comprehensive understanding of React JS, especially core concepts/philosophies of developing with React and front-end frameworks in general. The Agent SDK has some important distinctions from React, but understanding of React development lifecycle and component lifecycle will enable engineers to grasp these differences and develop against them.
• Most engineers will primarily need to know
  • React (Intermedia to Advanced)
  • Typescript (Intermedia to Advanced )
  • LLM/prompt engineering basics
  • Github/version control
  • Terminal

Typical AI Engineer Role and Responsibility

• build the agent from scratch using product requirements
  • This includes developing the agent, testing different scenarios including knowledge retrieval and support journeys, and writing simulation tests
  • This can (should) also include interfacing directly with the client in a product capacity, ensuring that the agent is meeting their needs and can connect to all necessary APIs/databases to do its job
• Review live conversations and client feedback, using the experience manager
  • This includes identifying negative conversations using evaluation tools, creating issues for bad conversations, receiving issues from the client, and so on
  • This is the steady state of the agent -- regularly checking in, making improvements, evaluating metrics

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us .This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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