AI Implementation Specialist, Calls

BuyerLink, LLC; Victoria; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Service Days — paid volunteering

Global Community connections

Extended health benefits

Professional development

In-office lunches and team events

Job summary

Buyerlink seeks an AI Implementation Specialist to govern the AI IVR and call center platform, build reporting and automation, and act as the internal AI expert as the business scales AI use across operations. This in-person role is based in Victoria, BC, with opportunities to influence strategy and deliver measurable improvements.

You will design experiments, monitor AI performance, and collaborate with cross-functional teams to apply AI enhancements across the business.

Qualifications

• Experience with AI platforms/tools in a hands-on capacity.
• Ability to analyze data and translate it into actionable insights for a team.
• Structured, methodical approach to testing and problem-solving.
• Strong written and verbal communication skills.

Responsibilities

• Own governance of AI IVR and AI call center product, monitoring performance and configurations daily.
• Design and run A/B tests on the AI IVR to improve call flows and outcomes.
• Document decisions, results, and recommendations clearly and comprehensively.
• Build reports, dashboards, and automations for visibility and reduced manual work.
• Contribute data analysis and practical AI implementation support across projects.
• Stay current on AI tooling and propose practical applications for the business.

Skills

AI platforms experience

Data interpretation

Testing methodology

Communication skills

Multi-tasking

Curiosity about AI business impact

Tools

Looker

Power BI

Job description

We're looking for a curious, detail-oriented AI Implementation Specialist to join our team at an exciting inflection point. As AI becomes core to how we operate, you'll be the person helping us do it right. You'll own the governance and optimization of our AI call center and IVR product, build the reporting and automation infrastructure the team relies on, and serve as our internal expert as we expand how we use AI across the business. If you're someone who loves being in the weeds of a new technology and wants a seat at the table when strategy is being shaped, this role was built for you.

This is an in-person role at our office in Victoria, BC

Day-to-day:

You will:

• Own governance of our AI IVR and AI call center product — monitoring performance, managing configurations, and ensuring the platform is running effectively day-to-day
• Design and execute A/B tests on the AI IVR to continuously improve call flows, outcomes, and customer experience
• Implement changes to the AI IVR and document decisions, results, and recommendations in a clear and organized way
• Build reports, dashboards, and automations that give the AdOps team better visibility into performance and reduce manual work
• Act as a hands-on resource across other team projects involving AI — contributing data analysis, implementation support, and a practical perspective on what's possible
• Stay current on developments in AI tooling and proactively bring forward ideas for how we can apply them to our work

You have...

• Experience working with AI platforms, tools, or products in a hands-on capacity — you've done more than read about it
• Comfort working with data: pulling it, interpreting it, and turning it into something useful for a team
• A structured, methodical approach to testing and problem-solving — you know how to set up a fair test and read the results honestly
• Strong written and verbal communication skills; you can explain technical concepts to non-technical teammates
• The ability to manage multiple workstreams independently and know when to ask for direction
• A genuine interest in how AI is changing the way businesses operate — and enthusiasm for being part of that change

Nice to have:

• Familiarity with IVR systems, call center technology, or contact center operations
• Experience building dashboards or automated reports (any tool — Looker, Google Sheets, Power BI, etc.)
• Exposure to prompt engineering, LLM workflows, or agentic AI tools
• Experience in a digital advertising, media, or AdTech environment

Compensation: $55,000-$65,000
Compensation will bedeterminedby factors including knowledge and skills, role-specific qualifications, market location, and experience.

Life at Buyerlink:

• Take part in our Service Days program - where you'll be rewarded with paid time off for volunteering and making a positive impact in your community.
• Join forces with our diverse Global Community and connect with team members from all over the world.
• We offer a comprehensive extended health benefits package to ensure your total well-being.
• We're dedicated to your professional growth and will support you every step of the way on your career path with ongoing Professional Development opportunities.
• Enjoy delectable, complimentary lunches, and participate in exciting team events in-office

Who we are:

Buyerlink perfectly matches businesses to consumers at the moment of intent, delivering performance-based marketing across any industry. From leading the market in new car sales to powering demand for home services nationwide, Buyerlink scales with what businesses need. As a One Planet Group company, Buyerlink proves that business success and the betterment of humanity advance together.

Privacy:

The types of Personal Information we may collect (directly from you or from Third Party-sources) and our privacy practices depend on the nature of the relationship you have with Buyerlink and the requirements of applicable law. We endeavor to collect information only relevant for the purposes of processing. As part of our recruitment process, certain roles at Buyerlink may include a technical or skills-based assessment administered through an approved third-party provider. In some cases, and only with your explicit consent at the time of testing, AI-based proctoring or monitoring (such as webcam, screen activity, or behavioral signals) may be used to help maintain assessment integrity. By continuing, you agree to Buyerlink's privacy policy, which can be accessed here.