AI Adoption & Engagement Lead

BCE Inc.; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Employee discount

Flexible work hours

Job summary

BCE Inc. is seeking an AI Adoption & Engagement Lead within Technology Services to drive enterprise-wide AI platform adoption and a citizen AI culture. You will translate complex AI concepts into accessible practices and partner with business units to accelerate engagement.

You will design enablement roadmaps, host interactive workshops, and coordinate with HR and Internal Communications to roll out training programs across the organization.

Qualifications

• University degree in Computer Science or Technology with proven fluency in adopting tech and enabling users.
• Able to translate complex AI concepts for non-technical users and drive adoption.
• Experience in leading workshops or design-thinking sessions to optimize processes.

Responsibilities

• Run discovery workshops with diverse business units to diagnose workflows and redesign with AI tools.
• Design and execute a comprehensive AI Enablement Plan with clear roadmaps for platform rollouts.
• Create clear communications, step-by-step guides, FAQs, and tutorials for internal users.
• Host office hours and organize internal AI Change Champion meetings to support adoption.
• Coordinate enablement activities with HR and Internal Communications to plan trainings.
• Identify new enablement opportunities and independently design outreach plans and onboarding journeys.

Skills

Technical fluency

Self-starter

Interpersonal communication

Critical thinking

Facilitation

Technical translation

Collaboration

AI curiosity

Workshop leadership

Education

Bachelor's degree in CS or Tech

Tools

Gemini

Job description

Select how often to receive alerts (in days): Create alert

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

On the AI team within Technology Services, you are a vital part of making innovation happen across all business units. The AI Adoption & Engagement Lead is responsible for driving the enterprise-wide adoption, engagement, and democratization of our AI platforms, promoting a highly active "Citizen AI" culture across the corporate landscape. Artificial Intelligence is transforming how we work, but technology is only as powerful as the people who use it. We are looking for an AI enablement coordinator to be the "boots on the ground" for our AI adoption efforts. Working closely with our AI platform and enablement leaders, your core mission is to execute our AI strategy by turning complex technical concepts into accessible, everyday habits for our employees.

In this role, you will drive and prime our enterprise enablement strategies. You will act as an internal consultant and strategic advisor, working directly with business units to analyze current workflows and lead interactive discovery workshops. By pairing deep technical curiosity with an empathetic, user‑centric approach, you will help teams overcome technology hesitation, guide them in co‑creating secure, no‑code AI agents, and accelerate the adoption of Citizen AI across the entire corporate structure.

Key Responsibilities

• Business Unit Discovery & Workshop Facilitation: You will partner directly with diverse business units to run interactive discovery workshops. You will go directly into any Business Unit (BU) to conduct hands‑on process diagnostic assessments with a strong sense of empathy for the user's daily friction points, guiding teams to redesign their workflows and change the way they work using our suite of AI platforms.
• Enablement Planning: You will design, maintain, and execute the comprehensive AI Enablement Plan, establishing clear, structured roadmaps for platform rollouts. You will ensure every tactical enablement activity directly aligns with our overarching organizational goals and objectives, driving toward measurable business outcomes, user proficiency milestones, and scaled active platform adoption.
• Content Creation & Technical Translation: You will write clear, engaging communications, step‑by‑step how‑tos, FAQs, and tutorial documents. You will take technical AI concepts and translate them into simple, actionable resources for non‑technical users.
• Community Building & Front‑Line Support: You will host regular "office hours" to help users hands‑on, and you will organize and facilitate meetings for our internal network of AI Change Champions.
• Strategy Execution & Coordination: You will own and maintain the central Enablement Communications Calendar. You will build and manage the processes needed to seamlessly coordinate with HR and Internal Comms to plan workshops and roll out new training initiatives.
• Self‑Initiated Program Outreach: Actively identify, prioritize, and engage prospective business units that would benefit from AI enablement. Operating with high autonomy as a self‑initiator, independently design and execute tailored outreach plans, pilot programs, and onboarding journeys to steadily expand our active user base.

Critical Qualifications

• Technical Fluency: A university degree in Computer Science or Technology, combined with proven technical fluency and experience driving technology adoption, user enablement, and proficiency on advanced AI tools, alongside the ability to translate complex technical architectures for end‑users.
• Proactive Self‑Initiative & Consulting Mindset: A highly organized self‑starter with a consulting mindset, capable of operating independently to manage multiple moving parts. You can proactively identify new enablement opportunities, take ownership of ambiguous spaces, and structure systematic approaches to drive adoption and engagement without constant direction.
• Strong Interpersonal Communication: Exceptional active listening skills, strong self‑confidence, and the ability to connect authentically with diverse profiles. You demonstrate deep empathy for user learning curves, helping to alleviate technology anxiety and build the foundational trust and user confidence needed to adopt new AI tools.
• Critical Thinking & Reporting Management: A sharp critical thinker with an innate ability to dissect how different departments work, map out their operational processes, and pinpoint prime opportunities to seamlessly inject AI tools into their workflows. You are highly analytical, data‑driven, and proactive in determining and continuously re‑evaluating the correct metrics and key performance indicators (KPIs) to measure adoption success and process improvements over time.
• Master Facilitator & Workshop Leader: Demonstrated success in leading interactive workshops, group facilitation, or design‑thinking sessions aimed at process optimization and technology‑led workflow redesign.
• Outstanding Technical Translation: Strong writing foundation with a proven ability to translate dense, complex technical AI concepts (such as LLMs, prompting, coding tools, and agentic workflows) into simple, accessible, and engaging documentation or everyday messages.
• Collaboration & Influence: Proven ability to build collaborative relationships and influence diverse cross‑functional stakeholders (including HR, Corporate Communications, engineering, product, and business units) without direct line authority.
• Platform & AI Curiosity: A strong passion for generative AI, no‑code/low‑code development, and digital transformation. While you don’t need to write code, you must be a curious, hands‑on power user of tools like Gemini who can quickly master and showcase new capabilities.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work‑life balance, Bell offers flexibility in work hours based on the business needs.

Benefits

• As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family.
• As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs.
• Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
• Recognizing the importance of work‑life balance, Bell offers flexibility in work hours based on the business needs.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( see Phenom for details ) to learn more about how we collect, use, and disclose your personal information.