AI-First RevOps Lead for Customer Lifecycle

Doist; Toronto; Hybrid; CAD 104,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model with in-office days

Competitive salary and equity

Matching RRSP

Extended benefits

Maternity, Paternity and Fertility

15 days PTO

Lunch subsidies

Snacks & drinks

Phone/internet allowance

Company social events

ERGs

Job summary

Tipalti, the AI-powered finance automation platform, seeks a Senior Revenue Operations Manager in Toronto. You will partner with Customer Success and Onboarding leadership to translate data into actionable strategies across the post-sale lifecycle.

The role emphasizes an AI-first mindset, advanced analytics, and strong cross-functional collaboration, with responsibilities spanning health metrics, process design, and automation initiatives.

Qualifications

• 8+ years of related experience with at least 5+ years in Revenue Operations, Sales Operations, or Business Operations.
• Strong data fluency — comfortable in SQL, Excel/Sheets modeling, and BI tools, turning data into actionable leadership narratives.
• Hands-on experience with Gainsight, Salesforce, Workato, Glean and Zapier — work directly in these systems and partner with Systems teams for deeper builds.
• Track record as a strategic partner to functional leaders, comfortable challenging assumptions with data and presenting to senior leadership.
• Strong stakeholder management across CS, Onboarding, Sales, Product, and Finance.

Responsibilities

• Strategic Business Partnership: Advise CS and Onboarding leadership, translate data into insights and actions.
• Health, Renewal & Lifecycle Analytics: Define how health, renewal risk, and lifecycle performance are measured and used for decisions.
• Front-line Support: Advise customer-facing teams, troubleshoot issues, and keep stakeholders informed on pricing and workflows.
• Process & Workflow Strategy: Design and rollout improvements to onboarding, renewal/escalation, and service delivery.
• Systems Strategy & Automation: Identify automation opportunities using Gainsight, Salesforce, CPQ, Zapier, with Systems teams for builds.
• AI & Automation Proficiency: Create AI agents and prompts using Claude, Glean, or similar, aligning with AI roadmap.
• Ad Hoc RevOps Projects: Support capacity, forecasting models and staffing ratios as the function scales.

Skills

SQL

Excel/Sheets

BI tools

Gainsight

Salesforce

Workato

Glean

Zapier

Stakeholder management

Tools

Gainsight

Salesforce

Workato

Glean

Zapier

Job description

Tipalti, the AI-powered finance automation platform, seeks a Senior Revenue Operations Manager in Toronto. You will partner with Customer Success and Onboarding leadership to translate data into actionable strategies across the post-sale lifecycle.

The role emphasizes an AI-first mindset, advanced analytics, and strong cross-functional collaboration, with responsibilities spanning health metrics, process design, and automation initiatives.