AI Engineer

Cogeco Connexion; Trois-Rivières; On-site; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is looking for a talented AI Engineer to spearhead the development and optimization of conversational AI solutions. This dynamic role involves collaborating with cross-functional teams to create user-friendly systems that enhance customer interactions. The ideal candidate will have a strong foundation in NLP and machine learning, with a passion for driving innovation in AI-driven voice and chat initiatives. Join a forward-thinking company that values diversity and fosters a culture of inclusion, where your contributions will significantly impact the customer experience and the future of AI technology.

Qualifications

• Extensive experience in managing conversational AI initiatives in large enterprises.
• Strong understanding of Agile methodologies and user-centered design principles.

Responsibilities

• Lead development and optimization of conversational AI solutions across platforms.
• Collaborate with teams to integrate AI solutions with existing workflows.

Skills

NLP concepts

data analysis

machine learning

conversational AI solutions

user-centered design

communication skills

collaboration

attention to detail

Education

Bachelor's degree in Computer Science

GCP, AWS or Azure Certifications

Tools

AWS Lex

Bedrock

Job description

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type
Regular

Job Description
The incumbent can be based out of Montreal, QC, Trois-Rivières, QC, Burlington, ON or Quincy, MA
AI Engineer
Position Summary
We are seeking a highly skilled AI Engineer to lead the development, deployment, and optimization of conversational AI solutions across multiple platforms within our enterprise. The ideal candidate will have extensive experience in delivering successful AI-driven voice and chat initiatives, applying user-centered design principles to create intuitive, user-friendly systems. You will collaborate closely with cross-functional teams to integrate AI solutions seamlessly with existing workflows, ensuring alignment with business needs.

Responsibilities

• Demonstrated experience in managing and delivering successful conversational AI initiatives in large enterprise environments.
• Work closely with cross-functional teams to seamlessly integrate conversational AI solutions with existing systems and workflows.
• Apply user-centered design principles to create conversational AI systems that prioritize the needs of end-users.
• Expertise in analyzing and enhancing conversational AI performance through metrics and feedback, driving continuous improvement.
• Extensive experience designing and deploying conversational AI solutions for both voice and chat platforms, utilizing tools like AWS Lex and Bedrock.
• Conduct audits of existing conversational flows and bots, identifying optimization opportunities.
• Evaluate AI-driven solutions across business units, ensuring alignment with specific use case requirements.
• Craft comprehensive conversational designs, including intents, utterances, and slot types, ensuring intuitive and user-friendly experiences that meet both business objectives and user needs.
• Solid foundation in computational linguistics and semantic analysis techniques to enhance the accuracy and understanding of conversational AI models.
• Experience with Retrieval-Augmented Generation (RAG) techniques to optimize conversational AI performance.

Required Skills

• Strong understanding of NLP concepts, with practical experience in developing and optimizing NLP models for conversational interfaces.
• Proficiency in data analysis and machine learning, leveraging these skills to improve AI outcomes.
• Experience in prototyping and testing conversational AI solutions to ensure high-quality performance and user satisfaction.
• Stay updated on the latest advancements in conversational AI, integrating new technologies as appropriate.
• Excellent verbal and written communication skills, capable of conveying technical concepts to both technical and non-technical stakeholders.
• Fluent in English and French (spoken and written) required to collaborate with stakeholders in Quebec, Ontario, and across the United States.
• Strong collaborator with cross-functional teams and demonstrated leadership in mentoring and guiding junior engineers.
• High attention to detail, particularly in developing scenarios for test cases.

Certifications & Education

• Bachelor's degree in Computer Science, Artificial Intelligence, Human-Computer Interaction, Computational Linguistics, or a related field.
• GCP, AWS or Azure Certifications: Certified Solutions Architect – Associate or Professional and Certified Machine Learning – Specialty an asset.

Agile/Digital Experience

• Strong understanding of Agile methodologies.
• Openness to working in Agile environments with multiple stakeholders.
• Exceptional communication and collaboration skills to understand business partner needs and deliver solutions.

About You

• Bias for action, with ability to deliver outstanding results through task prioritization and time management.
• Demonstrated ability to efficiently learn and solve new business domains and problems.
• Number sense; healthy skepticism around validity of data and its inherent biases.
• Intellectual curiosity to understand and answer questions.
• Intellectual humility to leverage the expertise of others.

Location:
Burlington, ON
Company
Cogeco Connexion Inc
At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [e-mail].