AI Enablement Specialist

Reliance Home Comfort; Toronto; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Training & development

Knowledgeable team

Competitive pay

Benefits plan

Career paths

Diversity & inclusion award

Job summary

Reliance Home Comfort is seeking an AI Enablement Specialist to design, test, and refine prompts, and build AI-powered workflows that improve productivity and business outcomes. You will collaborate with a skilled team and stakeholders across the organization to translate complex challenges into practical AI solutions.

This role offers growth opportunities within a diverse, inclusive Canadian company with a long-standing track record in home services.

Qualifications

• 2–5 years experience in AI, automation, software dev, or related field.
• Degree or diploma in CS, Engineering, IT, BTM, AI, or related discipline.
• Experience with LLMs and generative AI platforms.
• Experience designing prompts and building AI workflows.
• Familiarity with Power Platform, Power Automate, Python, APIs, low-code is asset.
• Strong analytical and problem-solving skills; ability to navigate ambiguity.
• Excellent communication and stakeholder management; translates tech for non-technical audiences.
• Growth mindset and curiosity for emerging tech.

Responsibilities

• Design, test, and refine prompts for generative AI.
• Build AI-powered workflows and automations.
• Partner with stakeholders to identify opportunities and requirements.
• Develop proofs of concept and prototypes.
• Monitor performance and recommend enhancements.
• Support data-driven reporting and analytics.
• Optimize AI models, prompts, and workflows.
• Support responsible AI practices including governance and privacy.
• Create documentation, guides, and training materials.
• Work independently through ambiguity to deliver outcomes.
• Stay current on AI trends and tools.

Skills

AI platforms

Prompt design

Workflow automation

Stakeholder management

Power Platform

Python

Education

CS/Engineering degree

Information Technology degree

AI-related degree

Tools

ChatGPT

Microsoft Copilot

Claude

Gemini

Power Platform

APIs

Job description

Find Your Limitless with Reliance

By joining Reliance as an AI Enablement Specialist, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential

• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

• Design, test, and refine prompts for generative AI platforms to improve output quality, accuracy, and consistency.
• Build AI-powered workflows, automations, and lightweight applications using tools such as Microsoft Copilot, Power Automate, Power Platform, and related technologies.
• Partner with business stakeholders to identify opportunities, understand requirements, and translate complex business challenges into practical AI-enabled solutions.
• Develop proofs of concept and prototypes that improve productivity, efficiency, and business outcomes.
• Monitor solution performance, analyze results, and recommend enhancements to improve accuracy, reliability, user experience, and business value.
• Support data-driven reporting and analytics to track progress, measure adoption, and demonstrate the impact of AI initiatives.
• Assist with the continuous optimization of AI models, workflows, prompts, and automations to align with evolving business needs.
• Support responsible AI practices, including governance, security, privacy, compliance, and ethical AI usage.
• Create documentation, user guides, and training materials to support adoption and user enablement.
• Work independently through ambiguity and changing priorities to deliver successful outcomes.
• Stay current on emerging AI trends, tools, and technologies, and identify opportunities for innovation and continuous improvement.

What do you bring?

• 2–5 years of experience in AI, automation, software development, business technology, digital transformation, or a related field.
• A degree or diploma in Computer Science, Engineering, Information Technology, Business Technology Management, Artificial Intelligence, Management Analytics, or a related discipline.
• Experience working with large language models (LLMs) and generative AI platforms such as ChatGPT, Microsoft Copilot, Claude, Gemini, or similar technologies.
• Experience designing prompts and building AI-powered workflows, automations, or digital solutions that improve business outcomes.
• Familiarity with Power Platform, Power Automate, Python, APIs, low-code/no-code development, or related technologies is considered an asset.
• Strong analytical, critical thinking, and problem-solving skills, with the ability to navigate ambiguity and independently drive solutions forward.
• Excellent communication and stakeholder management skills, including the ability to translate technical concepts for non-technical audiences.
• A growth mindset, curiosity, and enthusiasm for learning and experimenting with emerging technologies.

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This posting is for a new vacancy.

We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com.