AI-Driven Technical Support Specialist

Elation Health, Inc.; Canada; On-site; CAD 53,000 - 75,000; Full time

Job summary

Elation Health, Inc. is hiring a Technical Support Specialist to anchor the shift toward AI-assisted support, owning escalations, and shaping AI-driven customer outcomes. You’ll configure AI, automate workflows, and translate patterns into product priorities while mentoring teammates.

We’re seeking candidates with hands-on portfolios, strong communication, and a drive to reduce case volume by building smarter, reusable solutions that benefit customers and the broader product org.

Qualifications

• 0-4+ years relevant experience in Support, Implementations, CS Ops, embedded data analyst, or AI/automation tinkerer.
• Concrete portfolio of things you've built: prompt-engineered systems, dashboards, automations — with outcomes.
• Strong customer-facing communication and trust-building skills.
• Pattern recognition and synthesis ability.
• AI-native mindset; uses AI tools and handles ambiguity.
• Willingness to drive results for customers with ownership.
• Nice to have: experience in billing.

Responsibilities

• Use Good Judgment to Solve Cases and protect customer trust in moments that matter.
• Build and own AI quality within Elation's stack (intents, knowledge sources, escalation rules).
• Synthesize insights and partner with Product/Eng to influence roadmaps and mentor Associates.

Skills

AI/automation tinkerer

Dashboard portfolio

Strong communication

Pattern synthesis

Ownership

Curiosity

Billing experience

Job description

Elation Health, Inc. is hiring a Technical Support Specialist to anchor the shift toward AI-assisted support, owning escalations, and shaping AI-driven customer outcomes. You’ll configure AI, automate workflows, and translate patterns into product priorities while mentoring teammates.

We’re seeking candidates with hands-on portfolios, strong communication, and a drive to reduce case volume by building smarter, reusable solutions that benefit customers and the broader product org.