AI-Driven Technical Support Engineer for Complex Issues

Crossover; Vancouver; On-site; CAD 75,000 - 92,000; Full time

Job summary

Trilogy is seeking a Technical Support Engineer for a full-time contractor role via Crossover. The position focuses on complex problem solving using AI-guided troubleshooting, REST APIs, JSON payload analysis, and exhaustive evidence across tickets and logs.

You will own cases end-to-end, including escalation when necessary. Requirements include 2+ years in a technical role, strong English, and availability 1:00 PM–10:00 PM UTC.

Qualifications

• Proficient in constructing and interpreting REST API calls and JSON payloads.
• Understanding HTTP status codes (e.g., 401, 404, 429) and CLI/logs.
• Practical experience applying generative AI tools in technical work.
• Professional fluency in English, written and spoken.

Responsibilities

• Provide AI-augmented customer resolutions for unclear, escalated cases.
• Own issues from intake to resolution or escalation with thorough diagnostics.

Skills

REST API calls

JSON

HTTP status codes

CLI/logs

Generative AI tools

English fluency

Full-time availability

Tools

Postman

curl

Job description

Trilogy is seeking a Technical Support Engineer for a full-time contractor role via Crossover. The position focuses on complex problem solving using AI-guided troubleshooting, REST APIs, JSON payload analysis, and exhaustive evidence across tickets and logs.

You will own cases end-to-end, including escalation when necessary. Requirements include 2+ years in a technical role, strong English, and availability 1:00 PM–10:00 PM UTC.