AI-Driven Technical Content Developer for Cybersecurity

Fortinet, Inc.; Burnaby; On-site; CAD 61,000 - 82,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

EFAP and wellness support

RRSP with company match

Paid time off & flexible leave

Job summary

Fortinet, Inc. is seeking a Technical Content Developer with AI expertise in Canada to contribute to the content for Fortinet’s cybersecurity software.

You will work with Product Managers, Developers, QA, and writers to understand new features, use cases, and customer scenarios to create comprehensive guides and reference materials. The role emphasizes automating content workflows, using GenAI and LLMs to speed writing, and developing tools to streamline publishing.

Qualifications

• BA or BS degree in computer science or a related field.
• Experience converting complex technical information into clear end‑user documentation.
• Experience with GenAI and AI‑assisted content workflows.
• Experience using scripting to automate repetitive documentation tasks.

Responsibilities

• Own and publish new feature guides, administration guides, reference materials, and use‑case scenarios for new software releases.
• Update and automate the release notes process.
• Address feedback to fill content gaps and continually improve quality.
• Use internal AI and LLMs to speed writing and improve accuracy.
• Develop AI‑assisted tools to automate repetitive tasks.
• Analyze knowledge gaps with data analytics and AI to improve content coverage.
• Train LLMs with product knowledge to answer customer questions.
• Modernize authoring and publishing with scripting and automation.

Skills

GenAI

Technical writing

Content automation

Scripting

Education

BA/BS in CS or related field

Tools

Python

PHP

HTML

JavaScript

Job description

Fortinet, Inc. is seeking a Technical Content Developer with AI expertise in Canada to contribute to the content for Fortinet’s cybersecurity software.

You will work with Product Managers, Developers, QA, and writers to understand new features, use cases, and customer scenarios to create comprehensive guides and reference materials. The role emphasizes automating content workflows, using GenAI and LLMs to speed writing, and developing tools to streamline publishing.