Technical Content Developer (AI)

Fortinet, Inc.; Burnaby; On-site; CAD 61,000 - 82,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

EFAP and wellness support

RRSP with company match

Paid time off & flexible leave

Job summary

Fortinet, Inc. is seeking a Technical Content Developer with AI expertise in Canada to contribute to the content for Fortinet’s cybersecurity software.

You will work with Product Managers, Developers, QA, and writers to understand new features, use cases, and customer scenarios to create comprehensive guides and reference materials. The role emphasizes automating content workflows, using GenAI and LLMs to speed writing, and developing tools to streamline publishing.

Qualifications

• BA or BS degree in computer science or a related field.
• Experience converting complex technical information into clear end‑user documentation.
• Experience with GenAI and AI‑assisted content workflows.
• Experience using scripting to automate repetitive documentation tasks.

Responsibilities

• Own and publish new feature guides, administration guides, reference materials, and use‑case scenarios for new software releases.
• Update and automate the release notes process.
• Address feedback to fill content gaps and continually improve quality.
• Use internal AI and LLMs to speed writing and improve accuracy.
• Develop AI‑assisted tools to automate repetitive tasks.
• Analyze knowledge gaps with data analytics and AI to improve content coverage.
• Train LLMs with product knowledge to answer customer questions.
• Modernize authoring and publishing with scripting and automation.

Skills

GenAI

Technical writing

Content automation

Scripting

Education

BA/BS in CS or related field

Tools

Python

PHP

HTML

JavaScript

Job description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a Technical Content Developer with AI Expertise to contribute to the success of our rapidly growing business.

The successful candidate will be part of a technical content team that captures content for new and existing cybersecurity software products for Fortinet customers and internal audiences. Technical documentation is published to the Fortinet Document Library at https://docs.fortinet.com/.

You must have a passion for technology, especially GenAI. You are detail oriented with stamina for highly technical content and enjoy working with others to contribute to large documentation sets. You have experience using internal AI and LLMs combined with experience using in-development products to research changes and produce technical documentation.

The successful candidate will work closely with Product Managers, Developers, QA, writers, and others to understand new features, use cases, and customer scenarios to:

• Own and publish new feature guides, administration guides, reference materials, and use-case scenarios for new software releases
• Update and automate the release notes process for products
• Receive and address feedback with the goal of filling content gaps and continually improving content
• Use internal AI and LLM to speed the writing process and optimize quality
• Develop tools with AI's assistance to automate repetitive tasks
• Apply data-driven approach to analyzing knowledge gaps using data analytics and AI assistance
• Train LLMs with product knowledge to answer customer questions on product concepts and configurations
• Contribute to modernizing the authoring and publishing process using scripting and automation

We Are Looking For:

• Experience and curiosity with GenAI and its use cases to automate time-consuming tasks
• Experience working in software development environments
• Ability to convert complex technical information into clean, concise, and coherent end-user documentation
• Experience using scripting languages (Python, php, etc..) to automate tasks
• Experience with HTML and Javascript for web-based publishing
• Experience using AI to enhance and enrich technical writing
• Experience with building tools to automate writing, researching, authoring, and publishing tasks
• BA or BS degree, preferably in computer science, computer engineering, electrical engineering, MIS, or a related field

The Canada base salary range for this full-time position is expected to be between $61,000 - $82,000 annually. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Why Join Us:

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most.

Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

We encourage candidates from all backgrounds and identities to apply.