AI-Driven Healthcare Support Analyst

Visa Hunt; Canada; On-site; CAD 55,000 - 75,000; Full time

Job summary

PointClickCare is seeking a Support Analyst on the Pharmacy Care team to provide end-user support for our cloud-based healthcare software. You’ll troubleshoot a range of technical issues, document findings, and collaborate with cross-functional teams to ensure patient care workflows run smoothly.

The role demands strong communication, problem-solving, and the ability to work across time zones (8am–9pm ET). Prior experience with PointClickCare and related HL7 workflows is a plus.

Qualifications

• Post secondary education required.
• Experience supporting and troubleshooting web-based software.
• Experience using diagnostic tools; Salesforce/Service Cloud knowledge and PointClickCare familiarity are a plus.

Responsibilities

• Provide world class customer support for cloud-based healthcare software.
• Develop an in-depth understanding of our cloud-based software to support patient care workflows.
• Resolve simple to moderately complex technical issues via log analysis, research or problem recreation.
• Collaborate cross-functionally to deliver quality service and timely resolutions.
• Document problems clearly in the ticketing system with investigation steps and resolutions.
• Meet or exceed established service delivery guidelines and KPIs.
• Work 8am–9pm ET on weekdays with occasional overtime for weekends/holidays.

Education

Post secondary education

Job description

PointClickCare is seeking a Support Analyst on the Pharmacy Care team to provide end-user support for our cloud-based healthcare software. You’ll troubleshoot a range of technical issues, document findings, and collaborate with cross-functional teams to ensure patient care workflows run smoothly.

The role demands strong communication, problem-solving, and the ability to work across time zones (8am–9pm ET). Prior experience with PointClickCare and related HL7 workflows is a plus.