Agile Service Delivery Manager / Project Manager

Compunnel Inc.; Montreal; On-site; CAD 100,000 - 120,000; Full time

Job summary

A leading tech service provider in Montreal is seeking an Agile Service Delivery Manager / Project Manager. This hybrid position involves overseeing technology service delivery and project management in an agile environment. The ideal candidate has over 7 years of experience in IT service delivery and is adept at managing multiple projects, ensuring high-quality customer experiences. Proficiency with tools like Jira and strong leadership skills are essential.

Qualifications

• 7+ years of experience in IT service delivery and project management, including 3+ years in an agile environment.
• Proven ability to lead multiple projects simultaneously in a dynamic environment.
• Agile/Scrum certification (CSM, PMI-ACP, or equivalent) preferred.

Responsibilities

• Lead and manage end-to-end service delivery across agile teams to align with business objectives.
• Oversee incident, problem, and change management processes.
• Facilitate agile ceremonies and coach teams on methodologies.
• Plan, execute, and deliver technology projects on time.

Skills

IT service delivery

Agile

Scrum

Kanban

Leadership

Communication

Stakeholder management

Problem-solving

Education

Bachelor’s degree in information technology

Bachelor’s degree in Computer Science

Bachelor’s degree in Business Administration

Tools

Jira

Confluence

ServiceNow

MS Project

Job description

Agile Service Delivery Manager / Project Manager

11/07/2025

Contract

Active

Job Description:

Job Summary:

The Agile Service Delivery Manager / Project Manager is responsible for leading high-impact technology service delivery and cross-functional projects from initiation to completion. This hybrid role ensures seamless execution of agile practices, project management discipline, and strategic alignment with business goals. The ideal candidate is a proactive, analytical leader with strong communication skills, a passion for continuous improvement, and a commitment to delivering exceptional customer experiences.

Key Responsibilities:

• Lead and manage end-to-end service delivery across agile teams to align with business objectives and customer expectations.
• Oversee incident, problem, and change management processes, ensuring compliance with SLAs and performance standards.
• Facilitate agile ceremonies (daily stand-ups, retrospectives, sprint planning) and coach teams on agile methodologies and best practices.
• Manage and prioritize team backlogs, track sprint progress, enforce WIP limits, and ensure timely delivery of quarterly commitments.
• Develop and deliver performance reports and governance updates for leadership and stakeholders.
• Plan, execute, and deliver technology projects on time, within scope, and within budget using agile or traditional project management methods.
• Coordinate with cross-functional teams including engineering, operations, and business units to ensure strategic alignment.
• Identify, assess, and mitigate project risks while proactively addressing issues and dependencies.
• Maintain documentation for service delivery processes, onboarding materials, and governance records.
• Drive process improvements and implement lessons learned from retrospectives and maturity assessments.
• Monitor contract consumption, manage project pipelines, and ensure proper reporting through platforms like Jira, Confluence, and ServiceNow.

Required Skills:

• 7+ years of experience in IT service delivery and project management, including 3+ years in an agile environment.
• Strong understanding of Agile, Scrum, and Kanban frameworks.
• Proven ability to lead multiple projects simultaneously in a dynamic environment.
• Excellent leadership, communication, and stakeholder management skills.
• Proficiency with Jira, Confluence, ServiceNow, and MS Project.
• Strong analytical, organizational, and problem-solving skills.
• Ability to influence and drive change across cross-functional teams.

Education:

Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.

Preferred Skills:

Agile/Scrum certification (CSM, PMI-ACP, or equivalent).

Experience managing global or enterprise-scale technology initiatives.