Agentic AI Engineer for Production IT Automation

Kaseya Careers; Toronto; On-site; CAD 160,000 - 240,000; Full time

Job summary

Kaseya in Toronto is hiring AI/ML Engineers to build the intelligence layer of the Kaseya Intelligence Platform, an agentic AI runtime designed to automate IT operations for MSPs. This hands-on role combines applied machine learning, agent orchestration, behavioral anomaly detection, and production software engineering.

You’ll implement AI systems that interpret signals, coordinate actions across vendor platforms, and run safely in production.

Qualifications

• Experience developing and operating production AI or ML systems using Python or a comparable programming language.
• Experience building LLM or agent workflows using LangChain, LlamaIndex, or a similar orchestration framework.
• Experience integrating OpenAI, Vertex AI, Bedrock, or another model provider into production applications.
• Experience building evaluation harnesses, benchmark pipelines, or automated tests for model or agent behaviour.
• Experience applying machine learning or systems research techniques in production software.

Responsibilities

• Build agentic AI workflows that interpret PSA and RMM signals, coordinate vendor API calls, and support automated decision-making across customer environments.
• Develop behavioral anomaly detection models using workflow activity, credential usage, tool-call sequences, and cross-platform interaction patterns.
• Implement detection signals for scope escalation, abnormal decision paths, unexpected tool usage, and output-volume anomalies.
• Build evaluation harnesses and benchmark pipelines to measure model and agent quality, latency, reliability, and safety.
• Translate relevant machine learning and systems research into tested production implementations.
• Contribute to OpenAPI-based connector generation and integration workflows across MSP, security, and IT management platforms.
• Integrate AI workloads with durable execution platforms to support retries, partial failures, recovery, and long-running workflows.
• Partner with Platform, Security, and Product teams to implement monitoring, fallbacks, permissions, guardrails, and auditability for AI-powered features.

Skills

Python

Machine learning

LLM workflows

Agent orchestration

APIs integration

Experimentation

OpenAI integration

Model deployment

Tools

LangChain

LlamaIndex

OpenAI API

Vertex AI

Amazon Bedrock

Job description

Kaseya in Toronto is hiring AI/ML Engineers to build the intelligence layer of the Kaseya Intelligence Platform, an agentic AI runtime designed to automate IT operations for MSPs. This hands-on role combines applied machine learning, agent orchestration, behavioral anomaly detection, and production software engineering.

You’ll implement AI systems that interpret signals, coordinate actions across vendor platforms, and run safely in production.