Agent, Office work and operations

Relevance; Toronto; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness

Job summary

Desjardins is seeking an office work and operations agent to provide administrative and operational support. The role involves data entry, data processing, and ensuring data integrity across systems to help the unit meet objectives.

Responsibilities include analyzing reports, preparing presentations, coordinating activities, and serving as a resource for administrative matters. A trade school diploma and at least two years of related experience are required; bilingualism and English proficiency

Qualifications

• Trade school diploma in a related field.
• Minimum two years of relevant experience.
• French knowledge required for Quebec positions; English proficiency required.
• Intermediate knowledge of English due to duties/tools or interactions with partners, members and/or clients.

Responsibilities

• Help carry out the unit’s operational and administrative processes.
• Help analyze and produce reports and statistics.
• Carry out data collection, entry, modification, and coding; coordinate activities.
• Provide information about processes and procedures.
• Prepare presentations and related documents.
• Serve as resource for administrative matters.

Skills

Action oriented

Customer Focus

Drive results

Nimble learning

Situational adaptability

French knowledge

English proficiency

Education

Trade school diploma in a related field

Job description

Temporary 12-month position

As an office work and operations agent, you provide administrative and operational support to the organization. You strive to maximize operational productivity. This may include working in one or more sub-specialties, such as data entry, data processing, and verification of database data integrity. You perform administrative and follow-up tasks to support your unit’s day-to-day operations and help it meet operational objectives and carry out initiatives in accordance with the detailed directives in place. The ability to drive results is therefore essential. You help process information and solve simple, everyday issues, tailoring your approach as needed. You respond to administrative and operational questions. More specifically, you will be required to :

• Help carry out the unit’s operational and administrative processes
• Help analyze and produce reports and statistics
• Carry out administrative tasks, including data collection, entry, modification, compilation and coding. Coordinate the unit’s activities
• Provide information about your line of business’s processes and procedures
• Help prepare presentations and related documents
• Serve as resource person for administrative and operational matters.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

#LI-Hybrid

What you bring to the table

• Trade school diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required for positions in Quebec
• Intermediate knowledge of English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Administration (FG)

Unposting Date

2026-10-4

This position is actually vacant.

Desjardins uses tools that incorporate artificial intelligence functionalities to screen or assess applicants as part of the recruitment process for this position.