Agent, Office work and operations

Desjardins Group; Lévis; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Defined benefit pension

Group insurance with telemedicine

Health/wellness expense reimbursement

Telework equipment

Job summary

Desjardins Group is hiring a temporary office work and operations agent to provide administrative and operational support for up to 12 months. The role involves data entry, reporting, and process improvements across the unit, with emphasis on accuracy and efficiency.

You will interact with English- and French-speaking partners and clients, contribute to data quality, and help optimize tools and systems while pursuing initiatives in line with guidelines.

Qualifications

• Trade school diploma in a related field is required.
• Minimum of three years of relevant experience.
• Knowledge of French is required.
• English proficiency is required due to role duties with partners and tools.
• Acts with equity, diversity, inclusion and accessibility in mind.

Responsibilities

• Ensure completion of the unit's administrative business processes.
• Perform analysis and produce or revise reports and statistics.
• Carry out administrative, operational and quality controls.
• Provide support to users in the use of tools and systems.
• Handle data entry, extraction, processing, and coding tasks.
• Prepare presentations and related documents.

Skills

Action oriented

Customer focus

Drive results

Adaptability

Quick learning

Situational awareness

Equity inclusion accessibility

French proficiency

English proficiency

Education

Trade school diploma

Job description

Temporary position for 12 months. As an office work and operations agent, you provide administrative and operational support to the organization. You strive to maximize operational productivity. This may include working in one or more sub-specialties, such as data entry, data processing and verification of database data integrity. You perform administrative, office and other tasks to help your unit achieve operational objectives and carry out initiatives in accordance with the detailed guidelines in place. The ability to drive results in therefore essential. You help process and analyze information, solve problems and prepare recommendations, tailoring your approach as needed. You also help users operate tools and systems effectively. More specifically, you will be required to:

• Ensure the completion of the unit's administrative business processes.
• Perform analysis.
• Produce or revise reports and statistics.
• Carry out various administrative, operational and quality controls.
• Take corrective measures and carry out the required follow-ups.
• Provide support to users in the efficient use of tools and systems.
• Perform various administrative tasks related to data entry, extraction, processing, compilation and coding.
• Provide various information related to policies, programs and processes in your field.
• Prepare or revise presentations and other related documents.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

Benefits apply based on eligibility criteria.

What you bring to the table

• Trade school diploma in a related field
• A minimum of three years of relevant experience
• Knowledge of French is required
• Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability
• Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.