Agent administratif, classe 2 - Administrative Agent, Classe 2

Shriners Children's; Montreal (administrative region); On-site; CAD 35,000 - 39,000; Full time

Job summary

Shriners Hospitals for Children – Canada is seeking an Administrative Agent, Class 2 to support a busy Rehabilitation team with administrative and professional duties. You will handle secretarial tasks, office data management, and reporting, applying established methods and adapting as needed.

The role requires an AEC in administration or secretarial studies, at least two years’ experience, strong French communication skills, and proficiency with Microsoft Office.

Qualifications

• AEC in administration or secretarial studies.
• Minimum of 2 years’ experience in a similar role.
• Experience in customer service.
• Experience in a clinic or health care network (asset).
• Fluency in French written and spoken; capacity to communicate in English is required.
• Proficiency in Microsoft Office; candidates may be tested.
• Organizational and priority management skills with attention to details.

Responsibilities

• Greets clients and registers users.
• Drafts documents, correspondence and personalized letters.
• Updates registers and databases.
• Supports the department with calls, data entry, photocopying, faxing and scanning, ordering materials and more.
• Gathers data to update files and organize information for smooth department operation.
• Prepares various reports including monthly board reports, annual report and expense report.
• Follows up on internal and external communications.
• Coordinates department schedules and advisory committee meetings.
• Orients new team members.
• Collaborates with other departments to complete tasks.

Skills

Customer service experience

French–English bilingual communication

Microsoft Office proficiency

Organizational skills

Education

AEC in administration or secretarial studies

Minimum of 2 years of experience in a similar role

Experience in a clinic or health care network (asset)

Tools

Microsoft Office

Job description

Company Overview

Shriners Hospitals for Children - Canada provides ultra-specialized short-term orthopedic care to children in Quebec, other Canadian provinces, the United States and around the world. Affiliated with the Réseau universitaire intégré de santé et service sociaux McGill (RUISSS), the hospital promotes excellence and innovation in care, teaching and research. Working at Shriners Hospitals for Children - Canada means working in a patient and family centered care environment where there are many opportunities for professional development. You will work in an innovative, creative and multidisciplinary environment focused on improving the quality of life of children and their families.

Statut: Permanent, Temps plein

Département: Réadaptation

Quart de travail : Jour
Échelle Salariale: 25.61 $ à 28.65 $

Résumé du poste:

L’agent(e) administratif(ve), classe 2 assiste une équipe de travail dans leurs fonctions administratives et professionnelles. Elle accomplit un ensemble de travaux administratifs selon des méthodes et procédures complexes établies ou qu’elle modifie, selon les besoins. Elle exerce, de façon principale et habituelle, des attributions relatives au secrétariat, à l’utilisation de la bureautique ainsi qu’à l’élaboration et au traitement de dossiers ou de données nécessitant des connaissances spécifiques.

Principales responsabilités:

• Accueillir la clientèle et l’enregistrement des usagers.
• Rédiger des documents, correspondances et lettres personnalisées.
• Mise à jour de registres et banques de données.
• Rédiger des documents, correspondances, lettres personnalisées et autres en utilisant le publipostage, mise à jour de registres et banques de données.
• Offre un support administratif au département par la prise d’appel téléphonique, l’entrée de données, la photocopie, télécopie et numérisation, commandes de matériel et autres.
• Recueillir des données afin de mettre à jour les fichiers, d’organiser les informations et aider à assurer le bon fonctionnement du département.
• Préparer de divers rapports, dont les rapports mensuels du conseil d’administration, rapport annuel, et rapport de dépenses.
• Assurer un suivi des communications internes et externes.
• Coordonner les réunions de département et les réunions de comités consultatifs.
• Orienter le nouveau personnel de l’équipe.
• Travailler et collaborer avec différents départements pour mener à bien certaines tâches.

Qualifications requises:

• AEC en administration ou en secrétariat
• Minimum de 2 ans d’expérience dans un rôle similaire
• Expérience en service à la clientèle
• Expérience en clinique ou dans le réseau de la santé (un atout)
• Maîtrise du français à l’écrit et à l’oral ; la capacité à communiquer (l’écrit et à l’oral) en anglais est nécessaire pour soutenir ou collaborer avec des clients et/ou des parties prenantes anglophones
• Posséder une bonne maîtrise de la suite Microsoft Office (Les candidats seront soumis à des tests administratifs)
• Habiletés d’organisation et de gestion des priorités avec attention aux détails

* Les candidats seront soumis à des tests administratifs.

Vous bénéficierez notamment des mêmes avantages sociaux que ceux du secteur public, dont un régime de retraite (RREGOP), 13 jours fériés par année, 9,6 jours de maladie par année, une assurance collective, 4 semaines de vacances après un an, et un programme d’assistance aux employés. De plus, vous profiterez d’un stationnement gratuit (sur certaines conditions) ou d’une réduction pour l’utilisation des transports en commun (carte Opus), du soutien à la conciliation travail-famille, d’une cafétéria à prix abordable, d’un gym, d’un programme de rabais corporatifs et d’un club social.

Nous remercions toutes les personnes qui poseront leur candidature. Toutefois, nous ne communiquerons qu’avec les personnes dont la candidature est retenue.

Shriners Hospitals for Children – Canada supports the principle of equal access to employment and invites women, members of visible minorities, ethnic minorities, persons with disabilities and Aboriginal peoples to apply.

Status: Permanent, Full time

Department: Rehabilitation

Shift: Day
Salary Range : $25.61 to $28.65

Job Summary:

The Administrative Agent, Class 2 assists team in their administrative and professional functions. They accomplish a range of administrative tasks according to established methods and complex procedures that they will modify as needed. Their responsibilities generally and mainly include secretarial tasks, automated office work, as well as the opening and management of files or handling of data requiring specific knowledge.

Key Responsibilities:

• Greets clients and registering users.
• Drafts documents, correspondence and personalized letters.
• Updates registers and databases.
• Provides administrative support to the department by taking telephone calls, entering data, photocopying, faxing and scanning, ordering materials and more.
• Gathers data to update files, organize information and help ensure the smooth running of the department.
• Prepares various reports, including monthly board reports, annual report, and expense report.
• Follow up on internal and external communications.
• Coordinates schedules for the manager and/or health care professionals.
• Coordinates departmental and advisory committee meetings.
• Orients new team members.
• Works and collaborates with different departments to complete certain tasks.

Required Qualifications:

• AEC in the field of administration or secretarial studies
• Minimum of 2 years’ experience in a similar role
• Experience in customer service
• Experience in a clinic or in the health care network (an asset)
• Fluency in French written and spoken; capacity to communicate (written and spoken) in English is required in order to support or collaborate with English-speaking clients and/or stakeholders
• Proficiency in Microsoft Office suite (Candidates will be subject to administrative testing)
• Organizational and priority management skills with attention to details

* Candidates will be subject to administrative testing.

You will benefit from the same conditions of the health and social services public sector, including a pension plan (RREGOP), 13 statutory holidays per year, 9.6 sick days per year, group insurance, 4 weeks’ vacation after one year, and an employee assistance program. In addition, you will enjoy free parking (under certain conditions) or a discount for using public transport (Opus card), support for work-life balance, an affordable cafeteria, a gym, a corporate discount program and a social club.

We thank all those who apply. However, only those who are selected will be contacted.

Shriners Hospitals for Children – Canada supports the principle of equal access to employment and invites women, members of visible minorities, ethnic minorities, persons with disabilities and Aboriginal peoples to apply.

Working at Shriners Hospital for Children - Canada means working in a family-oriented environment, offering opportunities for learning, professional development and the chance to make a difference.