Agent, Admin 360 and IntelliFlex

Desjardins; Lévis; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Defined benefit pension plan

Group insurance including telemedicine

Health and wellness expense reimburse.

Telework equipment provided

Job summary

Desjardins is seeking an Admin 360 and IntelliFlex Agent to provide administrative support to Desjardins components and help administer specialized products and member/client accounts. The role requires responding to client information requests, analyzing reports, and developing work processes, with a focus on meeting operational objectives.

This 12-month temporary position requires strong French language skills and advanced English capability, with a Monday–Friday schedule including a rotating

Qualifications

• Two years of relevant experience minimum.
• Knowledge of French required.
• Advanced proficiency in English (level 5) due to duties and interactions with English-speaking partners.

Responsibilities

• Respond to client requests for information about specialized products, researching solutions and making recommendations.
• Provide information about policies, programs, and processes in your field.
• Identify and analyze client complaints, recommend solutions and follow up as needed.
• Analyze, produce and revise reports and statistics.
• Carry out administrative, operational and quality control measures, following up as needed.
• Help develop and implement work processes and methods for your unit.

Skills

Action oriented

Communicates effectively

Customer Focus

Nimble learning

Education

General college diploma in a related field

Job description

Temporary position for 12 months. As an Admin 360 and IntelliFlex Agent, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You perform administrative, office and other tasks to help your unit achieve operational objectives and carry out initiatives in accordance with the general standards, practices and guidelines in place. The ability to drive results is therefore essential. You help process and analyze information and solve problems, tailoring your approach as needed. You also help develop and improve work methods and procedures. More specifically, you will be required to:

• Respond to client requests for information about specialized products, which entails reviewing requests, researching solutions and making recommendations.
• Provide information about the policies, programs and processes in your field
• Identify and analyze client complaints, recommend solutions and follow up as needed
• Analyze, produce and revise reports and statistics
• Carry out administrative, operational and quality control measures, following up as needed
• Help develop and implement work processes and methods for your unit

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria

What we bring to the table

• General college diploma in a related field
• A minimum of two years of relevant experience
• Knowledge of French is required
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients (level 5)

Please note that other combinations of qualifications and relevant experience may be considered

Available to work Monday through Friday with a flexible schedule, including a rotating shift of one to two days every two weeks from 12:00 p.m. to 8:00 p.m..

• Action oriented
• Communicates effectively
• Customer Focus
• Differences
• Drive results
• Nimble learning
• Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable) Job Family Administration (FG)

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.