Agency Manager (St. Catharines)

Allstate Insurance Company of Canada - Permanent; St. Catharines; Hybrid; CAD 90,000 - 135,000; Full time

Job summary

Allstate Insurance Company of Canada - Permanent is seeking an Agency Manager to lead a sales team and shape a growth-focused business plan. This hybrid role entails developing agency portfolios, building community influence, and driving performance metrics while delivering a high-quality client experience.

You will recruit, coach, and mentor staff, execute strategic plans, and oversee day-to-day operations under the Director of Business Development.

Qualifications

• At least 7 years of management experience, including 2 years leading a sales team.
• Must hold an OTL license or be willing to obtain one.
• Well connected in the community with ability to build a strategic marketing plan.
• Ability to develop and execute a strategic business plan.
• Strong coaching, team building, and interpersonal skills.
• Excellent communication and leadership abilities.
• Proven track record of achieving performance metrics.

Responsibilities

• Develop a quality agency portfolio with finances, operations, recruiting and marketing strategies.
• Identify and build centres of influence in the community.
• Drive agency results across quality, quantity, timeliness, productivity, and customer satisfaction.
• Recruit and maintain a pipeline of candidates for agency roles.
• Lead, coach, and mentor staff to reach their potential.
• Develop and implement rigorous business plans and retention strategies.
• Deliver Allstate Brand Value Proposition for high-quality client experience.
• Oversee day-to-day administrative tasks.
• Other tasks as assigned by Director.

Skills

Leadership

Team management

Communication

Strategic planning

Coaching

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Our team is growing, and we are actively looking to hire an Agency Manager to join our team. Reporting to the Director, Business Development, you will manage the day-to-day operations. You will be responsible for a monthly sales plan, as well as have the vision and drive to build and execute a business plan that encompasses financial, operating, staffing and marketing strategies. You also have the ability to motivate and lead a team of successful sales agents and create centers of influence in the communities where we are present.

Role Designation: Hybrid

Responsibilities:

• Develop a quality agency portfolio encompassing finances, operations, recruiting and marketing strategies for the assigned Agency.
• Identify, develop and implement best management practices while establishing and promoting growth by building and expanding centres of influence in the communities.
• Drive and deliver optimal Agency results within appropriate metrics, including quality, quantity, timeliness, productivity, customer satisfaction and financial performance, including compliance with all Allstate rules, procedures and standards.
• Recruit and maintain a pipeline of candidates for all roles within the Agency to ensure staffing plans are achieved.
• Lead, coach, motivate and mentor staff ensuring their ability to reach their full potential.
• Develop, recommend and implement rigorous and consistent business plans as well as client retention strategies.
• Deliver the Allstate Brand Value Proposition to ensure our client’s experience a high-quality insurance experience.
• Oversee the management of administrative tasks related to day-to-day operations.
• All other tasks as assigned by Director.

Qualifications:

• A minimum of 7 years management experience, including at least 2 years successfully managing a sales team or business.
• Must have an OTL license or be willing to obtain one.
• Must be well connected in the community with a strong focus and desire to build a strategic marketing plan for optimal community presence.
• Ability to develop and execute a strategic business plan.
• Demonstrated strong coaching, team building, and interpersonal skills.
• Strategic vision and strong communication and leadership skills.
• Ability to build strong internal and external relationships.