Agency Administrator

iA Financial Group; Edmonton; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A leading insurance marketing organization is seeking an Agency Administrator to ensure service levels for advisors are maintained. The role involves facilitating advisor contracting, reviewing contracts for accuracy, and resolving inquiries. Candidates should have at least 2 years of experience in contracting and strong communication skills. This position offers a hybrid work environment allowing for remote work part of the week.

Benefits

Hybrid work environment

Opportunities for skill development

Inclusive workplace culture

Qualifications

• Minimum of 2 years’ contracting experience with an existing Managing General Agency.
• Demonstrated ability to manage multiple tasks effectively.
• Excellent written and verbal communication skills.

Responsibilities

• Facilitate the completion of advisor contracting and transfers.
• Review advisor contracts for accuracy and completion.
• Investigate and facilitate the resolution of inquiries related to advisor contracting.

Skills

Organizational skills

Attention to detail

Communication skills

Interpersonal skills

Education

Industry designation(s) (FLMI, ACS, AIAA)

Tools

WealthServ

APEXA

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

Overview

PPI is an independent subsidiary of iA Financial and an Insurance Marketing Organization that sits between independent advisors and insurance companies. From coast-to-coast, we provide value-added services and support such as digital tools, education, marketing, and processing, to help Advisors elevate and grow their business with a socially responsible mindset.

At PPI, each day you have the opportunity to make a meaningful difference when you support our independent insurance advisors in providing financial security and peace of mind to their clients: Canadian families and businesses.

When you join PPI you will be part of a diverse, inclusive and equitable place to work that values different perspectives. You will benefit from a culture that is people-focused, inclusive and collaborative with opportunities to learn and develop your skills, develop your career and make a meaningful impact.

Our people drive our progress through innovative ideas and a commitment to excellence. We work hard and always ensure we have fun along the way.

PPI is pleased to provide employees with the flexibility of a hybrid work environment. This role is eligible for working from home up to 3 days per week.

For more information about PPI visit: www.ppi.ca

Agency Administrator

The primary focus of the Agency Administrator is to ensure service levels to advisors are maintained and to effectively facilitate the contracting of advisors with insurance carriers, resolve issues arising from advisor licensing and to investigate and resolve inquiries relating to advisor contracting and commissions when it pertains to override rates.

Key Responsibilities

• Facilitate the completion of advisor contracting and transfers, including buy-In and business consolidation, with the insurance carriers
• Communicate with advisor and ensuring they are updated regularly on current status
• Assume ownership of assigned files and quality of data, including recognizing any urgencies and assisting in the resolution of problems that may prevent a file from moving through the process as quickly as possible and understanding the downstream impact on reporting and commissions
• Review advisor contracts for accuracy and communicate with advisors regarding any outstanding requirements
• Onboard and screen advisor through APEXA system, communicate any issues with compliance until completion and approval of their contract with PPI
• Work with the APEXA system to facilitate advisor’s contracting and transfers
• Assist advisor with provincial licencing and sponsorship requests
• Anticipate the needs of advisors and follow established processes for informing advisors of important details related to contracting
• Investigate and facilitate the resolution of inquiries and/or issues relating to advisor contracting, licensing and commission overrides including communicating with the insurance carriers, advisors and appropriate departments within PPI
• Coordinate the set-up of advisors on insurance carrier websites in order to access their commission statements as well as view their business
• Ensure all tasks are completed according to PPI guidelines and standards and work with the Team Leader and Manager/Director, Agency Services to effectively accomplish identified department goals and objectives
• Additional responsibilities, duties and special projects as identified
• Engage in actions that encourage, reflect and align with PPI’s ESG (Environmental, Social and Governance) commitments to our Advisors, their clients and our employees

Education, Experience and Skills

• A minimum of 2 years’ contracting experience with an existing Managing General Agency or similar work environment
• Industry designation(s) (FLMI, ACS, AIAA) desirable
• Superior organizational and time management skills with demonstrated ability to effectively manage multiple tasks and responsibilities
• Proven accuracy, attention to detail and data entry skills
• Excellent written and verbal communication skills
• Strong interpersonal skills with a demonstrated ability to develop and maintain relationships and work within a team environment
• Ability to represent self, office, and organization in a professional, positive manner at all times
• Ability to handle sensitive and confidential information in a professional manner
• Knowledge of WealthServ, APEXA and Microsoft Office programs; Outlook, Word, Excel and PowerPoint in particular

The expected salary range for this position starts at $45,000 and will be commensurate with the candidate’s experience and skill set.

We thank all applicants for applying, however, only those selected for an interview will be contacted. Your resume may be used for other vacancies.

Location(s): Calgary, Alberta

Other Possible Location(s): Edmonton, Alberta, Toronto, Ontario, Vancouver, British Columbia, Winnipeg, Manitoba

Company: PPI Management Inc.

Posting End Date: 2025-09-30

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisers who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes of the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you with your needs.