Ag Lending Analyst (Bilingual)

FCC / FAC; City of Moncton; Hybrid; CAD 63,000 - 85,000; Full time

Benefits offered by this job

Hybrid work options

Competitive benefits

Job summary

FCC is seeking a finance-savvy professional for its Canada Customer Service Centre. The role focuses on lending solutions, credit decisions, and customer assistance by phone or email to support agriculture and-growth across the country.

You will analyze credit, manage risk, and guide customers through lending options while collaborating with Alliance partners. Hybrid work options are available and the position requires bilingual English and French communication.

Qualifications

• A diploma or degree in agriculture, business, finance, economics or commerce.
• At least one year of relevant experience in a financial institution or lending environment or equivalent education/experience.
• Strong financial acumen and the ability to analyze credit risk.
• Exceptional customer service skills, especially in phone-based interactions.
• Ability to multitask, prioritize and stay focused in a fast-moving environment.
• Proficiency with computer systems, financial tools and learning new technologies.

Responsibilities

• Assess loan applications by completing financial and credit analysis, preparing documentation and making lending decisions within delegated authorities.
• Help customers and partners (by phone or email) understand their options, solve issues and access the right financial solutions.
• Support Alliance partners by adjudicating credit applications and troubleshooting lending‑related concerns.
• Execute outbound activities, including arrears collection and proactive follow-ups.
• Document all interactions accurately in FCC systems.
• Contribute to team projects and continuous improvement initiatives across the Customer Service Centre.

Skills

Credit analysis

Financial acumen

Customer service

Multitasking

Tech literacy

Education

Diploma or degree in agriculture, business, finance, economics or commerce

Job description

Closing Date (MM/DD/YYYY) 09/28/2026 Worker Type Term (Fixed Term) Language(s) Required Bilingual (English and French) Term Duration (in Months) 24 Salary Range (plus eligible to receive a performance based incentive, applicable to position) $62,910 - $85,110

Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here's what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
• Growth: Learning and development opportunities to help you thrive
• Hybrid work options

How You’ll Make An Impact

Are you a finance-savvy professional with a passion for agriculture and a drive to make a difference?

In our fast‑paced Customer Service Centre, you’ll help customers and partners across Canada with smart lending solutions and personalized advice – all while supporting the growth of Canadian agriculture. Every conversation is a chance to collaborate with a great team and make a real impact.

You’ll guide customers through lending solutions that impact their operations and futures, and build foundations in credit, risk and customer experience – skills that open doors to future opportunities at FCC.

If you love helping people, stay cool under pressure and bring a solutions‑first mindset to every interaction, this role could be a great fit.

What You’ll Do

• Assess loan applications by completing financial and credit analysis, preparing documentation and making lending decisions within delegated authorities
• Help customers and partners (by phone or email) understand their options, solve issues and access the right financial solutions
• Support Alliance partners by adjudicating credit applications and troubleshooting lending‑related concerns
• Execute outbound activities, including arrears collection and proactive follow‑ups
• Document all interactions accurately in FCC systems
• Contribute to team projects and continuous improvement initiatives across the Customer Service Centre

Required Qualifications

What you’ll bring to the team

• A diploma or degree in agriculture, business, finance, economics or commerce
• At least one year of relevant experience, ideally in a financial institution or lending environment (or an equivalent combination of education and experience)
• Strong financial acumen and the ability to analyze credit risk
• Exceptional customer service skills, especially in phone‑based interactions
• Ability to multitask, prioritize and stay focused in a fast‑moving environment
• Proficiency with computer systems, financial tools and learning new technologies

Preferred Qualifications

• Experience in agricultural lending or farm financial analysis
• Familiarity with lending legislation, loan security or mortgage processes
• Knowledge of FCC products, Alliance programs or credit adjudication
• Previous work in a call centre or high‑volume customer environment
• Strong comfort navigating difficult conversations (collections, declines)

You belong here

At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: [e-mail]. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.