Aftermarket Inside Sales Specialist

Grundfos; Oakville; Hybrid; CAD 77,000 - 106,000; Full time

Benefits offered by this job

Annual bonuses

Health insurance

Volunteer leave

Training & development

Job summary

Grundfos in Oakville, ON seeks an Aftermarket Inside Sales Specialist to provide technical and commercial aftermarket support for pumps, parts, and energy optimization services. You will prepare quotations, coordinate service projects, and grow sales while strengthening long-term customer relationships.

The role requires a customer-focused professional with strong technical aptitude, excellent communication, and the ability to manage multiple priorities in a hybrid work environment.

Qualifications

• Degree in a related field or equivalent combination of education and work experience.
• Proficiency with Microsoft Office, PC-based tools and SAP or similar.
• Strong written and verbal communication skills in English with sound commercial judgment.
• Experience in the pump, HVAC, or related technical industry.

Responsibilities

• Provide knowledgeable technical support for product selection, applications, installation, and issue resolution across aftermarket offerings.
• Prepare accurate, competitive quotations and manage opportunities from initial inquiry through order placement.
• Proactively reach out to existing customers to ensure satisfaction, identify needs, and promote aftermarket products, services, and service contracts.
• Collaborate with Service and Operations teams to coordinate project timelines, resources, and technical requirements.
• Recommend solutions that address customer requirements with a focus on energy optimization and improved system performance.
• Maintain accurate documentation, monitor technical changes, and communicate updates to internal and external stakeholders.

Skills

Customer service

Technical aptitude

Communication skills

English language

Education

Related field degree or equivalent

Tools

Microsoft Office

SAP

Job description

Are you passionate about delivering technical solutions that keep critical building systems running at peak performance? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

As our new Aftermarket Inside Sales Specialist in Oakville, ON, you'll be providing technical and commercial aftermarket support to customers — preparing quotations, coordinating service projects, and proactively growing sales opportunities for pumps, parts, and energy optimization services that strengthen long-term customer relationships. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Commercial Building Services Americas Aftermarket team, you'll create impact by building stronger customer partnerships and driving aftermarket growth through responsive technical support, competitive quotations, and energy optimization solutions.

Your main responsibilities include:

• Provide knowledgeable technical support for product selection, applications, installation, and issue resolution across aftermarket offerings
• Prepare accurate, competitive quotations and manage opportunities from initial inquiry through order placement
• Proactively reach out to existing customers to ensure satisfaction, identify needs, and promote aftermarket products, services, and service contracts
• Collaborate with Service and Operations teams to coordinate project timelines, resources, and technical requirements
• Recommend solutions that address customer requirements with a focus on energy optimization and improved system performance
• Maintain accurate documentation, monitor technical changes, and communicate updates to internal and external stakeholders

What makes you a great fit

Above all, you're a customer-focused professional with strong technical aptitude, excellent communication skills, and the organizational ability to manage multiple priorities — someone who thrives in both independent and collaborative settings. We'd also imagine that you are/have:

• A degree in a related field or equivalent combination of education and work experience
• Relevant administrative and customer service experience with strong attention to detail
• Proficiency with Microsoft Office, PC-based tools and SAP or similar
• Strong written and verbal communication skills in English with sound commercial judgment
• Experience in the pump, HVAC, or related technical industry

Why you'll love working here

Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering.
• On-demand training and structured development programmes to support your growth.

The salary range for this position is 76,700 to 106,100 CAD. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Workplace: Hybrid (office and home-working)

Grundfos is one of the world’s leading water technology companies with more than 19,000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.