AfterMarket Customer Service Representative

Grasslands Recruitment Specialists; Alberta; On-site; CAD 40,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen in der Agrar- und Industriebranche sucht einen Aftermarket Customer Service Representative. In dieser Rolle unterstützen Sie Händler und Endbenutzer, indem Sie Lösungen und Produktschulungen anbieten. Sie werden sowohl am Telefon als auch vor Ort tätig sein, um sicherzustellen, dass die Kunden zufrieden sind. Mit einem starken Fokus auf Qualität und Kundenerfolg bietet dieses Unternehmen ein dynamisches Arbeitsumfeld, in dem Teammitglieder Verantwortung und Entscheidungsfreiheit genießen. Wenn Sie eine Leidenschaft für Kundenservice und landwirtschaftliche Technik haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 3+ Jahre Erfahrung im Kundenservice oder technischen Support.
• Starke mechanische Kenntnisse in Antriebssystemen und Hydraulik.

Responsibilities

• Unterstützung von Händlern und Endbenutzern mit Lösungen und Produktsupport.
• Bearbeitung von Teilebestellungen und Durchführung von Schulungen.

Skills

Kundenservice

Technischer Support

Analytisches Denken

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Mechanische Kenntnisse

Welding/Fabrication Skills

Education

Post-secondary education in agriculture or mechanics

Job description

AFTERMARKET CUSTOMER SERVICE REPRESENTATIVE

Grasslands Recruitment Specialists has been exclusively retained to recruit an Aftermarket Customer Service Representative for an agricultural and industrial equipment manufacturer who distributes their products through an established dealer network.

Are you passionate about supporting customers and dealers both in the field and over the phone? Are you ready to roll up your sleeves and provide in-field support when it matters most?

If this sounds like the right agricultural customer service opportunity for you, reach out today to learn more.

ABOUT GRASSLANDS RECRUITMENT SPECIALISTS

We are a recruiting and executive search firm that has been connecting Canadian agriculture since 1996. With over 85 years of combined experience in the industry, we provide specialized recruiting services for our clients. Our focus is to find the best candidate for our clients and the perfect opportunity for career seekers. As a search firm, we have dedicated our resources to being an integral part of the continued growth and diversity of the Canadian agricultural economy. Our team is strategically placed throughout the Canadian labor market- understanding the needs of national and international agribusiness employers.

ABOUT OUR CLIENT

This Canadian company’s mandate is to meet or exceed the demands of their most difficult customer. Their products balance practicality, and intelligent design with engineered durability.

For decades, our client is constantly seeking opportunities to increase the benefits to their end-users. While their focus is on quality and reliability, their real focus is on their people. They show this by granting responsibility and decision-making freedoms to all team members. They are not a command and control-structured workplace. In essence, each team member is an individual entrepreneur within the larger organization. Team engagement is high because they have ownership of their areas of responsibility!

A DAY IN THE LIFE OF THE AFTERMARKET CUSTOMER SERVICE REPRESENTATIVE

This AfterMarket CSR (Customer Service Representative) will support dealers and end users with solutions and product support. The focus of this role is to ensure complete purchase satisfaction related to service administration/support, warranty, parts, and product training. It also includes public relations, demos, and trade show work.

A typical day role includes supporting dealers and customers by phone or on-site, processing parts orders, and delivering hands-on training. You’ll assess warranty claims, perform root-cause analysis, and collaborate with R&D on product improvements. Whether you're in the field or at your desk, you play a key role in solving problems and ensuring customer success.

WORK SCHEDULE

Hours will be seasonally dependent, based on the momentum of the industry. There is an expectation of 40% +/- travel to provide in-field support throughout AB and occasionally in BC and a few northern states.

AM I A GOOD FIT FOR THIS EXCITING OPPORTUNITY?

Ideal Candidates will have:

• Post-secondary education in agriculture or mechanics (e.g., ag equipment tech or mechanical technology) with strong mechanical aptitude in powertrains and hydraulics
• 3+ years in customer service, tech support, or a similar problem-solving role
• Hands-on experience with operating agricultural equipment
• Strong communication, computer, and organizational skills
• Proven problem-solving abilities combining analytical thinking with practical know-how
• Comfortable working independently and making decisions autonomously
• Welding/fabrication skills and knowledge of the ruminant livestock or material handling industries are assets

READY TO MOVE FORWARD?

We understand your time is valuable, so we have a very quick and easy application process.

If you feel that you would be right for this Aftermarket Customer Service Representative position, please click on 'APPLY' and follow the self-serve application process or email your resume to [e-mail]

Questions may be addressed in confidence to Blair Clark at [phone].

Individuals who hold Canadian Citizenship or Permanent Canadian Residency need only apply. As per Grasslands Group of Companies Privacy Policy, your personal information will be kept in complete confidence.

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