After-Sales Support Specialist in Spectroscopy

ABB Schweiz AG; Quebec; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is looking for an After-Sales Support Specialist in Spectroscopy to join their team. This role involves providing technical assistance and support to customers using advanced analyzers, ensuring optimal satisfaction through effective problem resolution and user training. The ideal candidate will possess a strong educational background in physical sciences and demonstrate excellent communication skills in both English and French. Join a company committed to sustainability and innovation, where your contributions will help shape the future of scientific solutions in a collaborative environment.

Benefits

Retirement Plan

Accident Insurance

Healthcare Plan

Wellbeing Program

Qualifications

• Degree in engineering or related field required; DEC with experience is acceptable.
• Knowledge of spectroscopy analysis is a plus.

Responsibilities

• Provide technical assistance to customers via phone or email.
• Diagnose and resolve technical issues to ensure customer satisfaction.
• Train customers on equipment use and maintenance.

Skills

Technical Support

Communication Skills

Customer Satisfaction Focus

Problem-Solving Skills

Ability to Train Customers

Education

Degree in Physical Engineering

Bachelor's Degree in Physics, Chemistry, or Electronics

DEC in Physics, Chemistry, or Electronics with 3 years experience

Job description

After-Sales Support Specialist in Spectroscopy

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Manager

Your role and responsibilities

The After-Sales Support Specialist in Spectroscopy is responsible for providing technical assistance and support via phone or email to customers using our analyzers. They address technical issues, conduct user training, and maintain equipment to ensure optimal customer satisfaction.

Main Duties:

1. Diagnose and resolve issues remotely.
2. Respond to technical inquiries from customers and propose suitable solutions.
3. Perform tasks in compliance with established standards, guidelines, work processes, policies, and procedures.
4. Assist with customer service activities related to the ICOS product line (Sensi +).
5. Ensure a high level of customer satisfaction.
6. Contribute to achieving and exceeding the service department's sales targets.
7. Train customers on the use and maintenance of equipment.
8. Collaborate with internal teams (R&D, production, commercial) to improve products and services.

The customer service specialist is based in Quebec (Qc, Canada). However, the nature of the position may require occasional travel to both customer sites (United States and International) and various ABB offices.

Qualifications for the role

• Degree in physical engineering or a bachelor's degree in physics, chemistry, electronics, or other related fields.
• Alternatively, a DEC in physics, chemistry, electronics, or other related fields with 3 years of relevant experience in technical support, after-sales service, or maintenance of scientific instruments.
• Knowledge of spectroscopy analysis is an asset.
• Excellent knowledge of English and French (written and spoken). French is required. English is also required to communicate with customers outside Quebec on a regular basis.
• Strong communication skills, customer satisfaction focus, attention to order and quality.
• Ability to work independently and manage multiple tasks simultaneously.
• Good interpersonal skills and the ability to train and support customers.
• Problem-solving skills.
• Perseverance, initiative, punctuality, and professionalism.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

This offer is conditional upon the applicant obtaining Industrial Security Level 2 status and a certificate issued by the Department of Controlled Goods. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.