After-Sales Support Representative

Rheinmetall Canada; Saint-Jean-sur-Richelieu; Hybrid; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible telework

Employee benefits package

Cafeteria service

Fitness room

Free parking

Green surroundings

Job summary

Rheinmetall Canada is seeking an after-sales support representative to ensure timely material availability and up-to-date inventory. You will coordinate with finance, sales, production, and program management to respond to requests, track orders, and keep clients informed.

The role requires 3–5 years in material resource management, a college diploma, and fluency in French and English. Knowledge of SAP is a plus, and a collaborative, deadline-driven approach is essential.

Qualifications

• Three to five years of experience in material resource management or a related field.
• Strong command of French and English (oral and written).
• Ability to work under pressure in a collaborative environment with changing deadlines and priorities.
• Knowledge of Excel and Microsoft Office 365.

Responsibilities

• Process and respond to customer requests and new orders within the required timeframes.
• Control client and internal inventories; organize inventory movements to ensure inventory accuracy.
• Ensure constant communication with key stakeholders regarding requirements and impacts.
• Follow up files to prevent delays and ensure optimal customer experience.

Skills

Inventory management

Customer communication

Bilingual French/English

Supply chain coordination

Education

College diploma in material management

Tools

SAP

Job description

Rheinmetall Canada is proud to be part of the German Rheinmetall group, one of Europe's largest suppliers of systems and equipment for defense and security. We offer innovative solutions for vehicle systems, tactical systems, and electronic solutions.

Among the many benefits we offer: a flexible work schedule with teleworking, a comprehensive range of employee benefits, a cafeteria service, a recreation and fitness room, free parking, and an environment surrounded by greenery.

Reporting to the Customer Experience Manager, the after-sales support representative will have as their main challenge to ensure that material is available in the supply chain within the required time and that inventory is kept up to date. The representative will also be responsible for ensuring that repairs are made within the deadlines prescribed by clients. Furthermore, the representative will be responsible for the management of material resources belonging to Rheinmetall and/or the client.

The main responsibilities of this position:

• Process and respond to customer requests and new orders within the required timeframes.
• Control client and internal inventories; organize inventory movements to ensure inventory accuracy.
• Ensure constant communication with key stakeholders (finance, sales, production, program management, etc.) regarding requirements and impacts.
• Ensure rigorous follow-up of files, prevent delays, and resolve issues to guarantee an optimal customer experience.

The qualifications you should possess:

• Three to five years of experience in material resource management or a related field.
• College diploma or equivalent experience in material management.
• Mastery of French and English (oral and written)*.
• Ability to work under pressure effectively, professionally, and in an organized manner in a collaborative work environment with frequent changes in deadlines and priorities.
• Ability to communicate well and manage demanding requests or customers.
• Knowledge of Excel software and the Microsoft Office 365 suite.

*Rheinmetall Canada's clients and partners are mostly from outside Quebec, as is its subsidiary Rheinmetall Provectus which is based in Ontario.

Assets

• Possess knowledge in reading technical drawings.
• Knowledge and work experience with the SAP® enterprise resource planning software or any other equivalent system (Asset).

Rheinmetall Canada subscribes to the principle of employment equity.

** Certain conditions vary depending on the status of the position.