After Sales Service Coordinator

Birks Group; Montreal (administrative region); Presencial; CAD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Group Insurance

Telemedicine

Employee Assistance Program

Employee discounts

Award and recognition programs

Unique training programs

Training programs

Descripción de la vacante

Birks Group is seeking an After-Sales Service Coordinator for our flagship Montreal store to oversee seamless after-sales operations and strengthen client relationships. You will coordinate repairs, special orders, and watch accessories while collaborating with suppliers, brand partners, and the Birks Workshop to ensure exceptional service delivery.

The ideal candidate has 2+ years in customer service, preferably in luxury retail, and is fluent in both French and English.

Formación

• Minimum of 2 years of experience in customer service or after-sales services.
• Experience in luxury retail, jewelry or watches is a strong asset.
• Excellent communication in French and English, written and spoken.
• Strong customer‑facing mindset and service excellence.
• Excellent organizational and priority management skills.
• Analytical, problem-solving and decision‑making abilities.
• Proficient with Microsoft Office, particularly Excel.
• Ability to thrive in a fast-paced, evolving environment.
• Team player with collaborative approach.

Responsabilidades

• Manage client inquiries and concerns, resolving issues effectively and professionally.
• Coordinate after-sales service requests, including repairs, special orders, and watch accessory orders.
• Collaborate with suppliers, brand partners, retail teams, and the Maison Birks Workshop to ensure proper follow-up and seamless service execution.
• Monitor service performance, identify process improvement opportunities, and enhance the overall client experience.
• Work closely with leadership team to achieve service objectives.
• Act as a key resource and support daily department operations.
• Foster a collaborative, accountable, and service-oriented work environment.

Conocimientos

Customer service

Communication

Attention to detail

Team collaboration

MS Excel

Herramientas

Microsoft Excel

Descripción del empleo

Established since 1879, Birks is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design, and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients.

As a After-Sales Service Coordinator at our Flagship store, you will play a key role in shaping the client experience beyond the sale. You will ensure the seamless execution of after-sales services, strengthen client relationships, support operational excellence, and foster a service culture focused on exceeding expectations.

To Do So, The After-Sales Service Coordinator Will

• Manage client inquiries and concerns, resolving issues effectively and professionally.
• Coordinate after-sales service requests, including repairs, special orders, and watch accessory orders.
• Collaborate with suppliers, brand partners, retail teams, and the Maison Birks Workshop to ensure proper follow-up and seamless service execution.
• Monitor service performance, identify process improvement opportunities, and enhance the overall client experience.
• Work closely with leadership team to achieve service objectives.
• Act as a key resource and support daily department operations.
• Foster a collaborative, accountable, and service-oriented work environment.

The Ideal Candidate Possesses

• A minimum of 2 years of experience in customer service, or after-sales service role.
• Experience in luxury retail, jewelry, or watchmaking is considered a strong asset.
• Excellent communication and interpersonal skills, both written and verbal, in French and English.
• A strong customer-focused mindset and passion for service excellence.
• Excellent organizational and priority management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Proficiency with Microsoft Office, particularly Excel.
• The ability to thrive in a fast-paced and evolving environment.
• A strong team spirit and collaborative approach.
• Please note that due to the nature of the responsibilities of the position, a proficient level of English is required, to communicate on a regular basis with employees and managers outside of Quebec.

Our promise of delight

In Return For Your Commitment To Excellence, We Offer

• Competitive earnings, including commissions and bonuses
• Group Insurance benefits
• Telemedicine
• Employee Assistance Program
• Award and recognition programs
• Unique training programs
• Employee discounts

At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.

Come join us at Birks, and let your true self, shine !

Are you the gem we are looking for?