Advisory Solution Consultant - CRM

ServiceNow; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading technology company seeks a technical consultant to join their Solution Consulting team. The role involves supporting product sales by guiding revenue, leading workshops, and answering customer inquiries. Successful candidates will have extensive experience in pre-sales consulting and a proven track record in integrating AI into workflows, focusing on the banking and federal sectors in Canada. Flexible work options are available.

Qualifications

• 7+ years in pre-sales solution consulting or sales engineering.
• Finance or banking experience in Canada.
• Federal experience in Canada.

Responsibilities

• Support product sales as a technical expert.
• Lead discovery workshops and customer demonstrations.
• Provide feedback to product management.

Skills

AI integration

Pre-sales solution consulting

Territory management

Collaborative skills

Tools

ServiceNow platform

Cloud software solutions

Job description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Customer Workflow Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant role that can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role :

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and add value
• Share and learn best practices and reusable assets with other Solution Consultants to enhance team quality and efficiency
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role, you have :

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's impact on the industry
• 7+ years of pre-sales solution consulting or sales engineering experience
• Finance or banking experience in Canada
• Federal experience in Canada
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales to guide execution excellence

Additional Information

We approach our distributed work environment with flexibility and trust. Work personas (flexible, remote, or required in-office) are assigned based on the nature of the work. Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other protected category. Applicants with arrest or conviction records will be considered in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require accommodations during the application process or need an alternative application method, contact [emailprotected] .

Export Control Regulations

Positions requiring access to controlled technology may require export control approval from government authorities. Employment is contingent upon obtaining necessary export licenses or approvals.

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