Advisory Solution Consultant - CRM

ServiceNow; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading company in cloud-based technology is seeking an Advisory Solution Consultant - CRM to enhance Customer Workflow Solution Sales. The role involves technical expertise and collaboration with sales teams, guiding customers through solution delivery. Ideal candidates will have over 7 years of consulting experience, particularly in finance, and must have collaborative skills for stakeholder engagement.

Benefits

Flexible work arrangements

Qualifications

• 7+ years in pre-sales solution consulting or sales engineering.
• Experience in finance or banking in Canada.
• Collaborative experience with product teams and partners.

Responsibilities

• Support product sales as a technical and domain expert.
• Lead discovery workshops and provide product demonstrations.
• Respond to technical questions from customers and colleagues.

Skills

AI integration

Solution consulting

Sales engineering

Territory management

Customer interaction

Tools

ServiceNow platform

Job description

Join to apply for the Advisory Solution Consultant - CRM role at ServiceNow.

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Today, ServiceNow is a global market leader, providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better. Join us to help make the world work better for everyone.

Job Description

As a member of our Solution Consulting team, you will support Customer Workflow Solution Sales, guiding revenue for our products in collaboration with Sales, Product Management, and the executive team. This hands-on technical role requires expertise in solution delivery and positioning throughout sales cycles.

What You Will Do

• Support product sales as a technical and domain expert.
• Lead discovery workshops and give product demonstrations to align solutions with customer needs.
• Respond to technical questions from customers, partners, and colleagues.
• Provide feedback to product management for improvements.
• Share best practices and reusable assets with team members.
• Stay informed on competitive analysis and market differentiation.
• Support marketing events such as briefings, conferences, and trade shows.

Qualifications

• Experience with AI integration into work processes, decision-making, or problem-solving.
• 7+ years in pre-sales solution consulting or sales engineering.
• Experience in finance or banking in Canada.
• Federal experience in Canada.
• Proficiency with the ServiceNow platform or similar cloud software solutions.
• Collaborative experience with product teams, partners, and professional services.
• Territory management skills, including pipeline development.
• Willingness to travel as needed.

Additional Information

ServiceNow supports flexible work arrangements and is an equal opportunity employer. For accommodations or export control considerations, contact [e-mail].

This job is active and accepting applications.