Advisory & Consulting Manager

Diligent-14787b60; Vancouver; Hybrid; CAD 100,000 - 124,000; Full time

Benefits offered by this job

Flexible work environment

Hybrid work model

Excellent benefits

Job summary

Diligent seeks an experienced project leader to drive customer adoption and implementation of GRC SaaS solutions in a hybrid Vancouver-based role. You will ensure delivery excellence, maintain structured project documentation, and proactively manage risks and scope across multiple client projects.

You will partner with internal stakeholders, coach teams, and leverage the Diligent methodology to deliver high-quality, scalable outcomes while maintaining operational consistency and strong project

Qualifications

• 5+ years of project management, delivery, or operations-focused roles across SaaS environments.
• Experience delivering complex technology solutions end-to-end with ownership and accountability.
• PM certification or formal PM training preferred.

Responsibilities

• Lead customer implementation and adoption projects with a focus on operational excellence and successful delivery outcomes.
• Proactively manage project portfolio operations, scope, schedule, and budget, with team utilization and time management.
• Coordinate resources, develop project plans, and communicate status, risks and decisions to stakeholders and senior management.
• Own RAID logs and drive mitigation plans to keep delivery on track.
• Ensure adherence to Diligent Services Strategy and governance across all phases.

Skills

Project management

SaaS delivery

Delivery governance

Risk management

Change management

Stakeholder management

Operational discipline

Job description

You are a highly operational, execution-focused project leader who is passionate about technology and innovation. In this role, you will lead customer adoption and implementation projects forDiligent’sGovernance, Risk and Compliance solutions, with a strong focus on driving successful delivery,maintainingoperational consistency, and executing implementations in line withDiligent’sestablished Services Strategymethodology.

You bring a strong background in project management and SaaS delivery, along with a process-oriented mindset and a disciplined approach to execution. You are energized by delivering complex projects with consistency,maintaininghigh standardsof project control, and ensuring teams follow repeatable implementation practices that support high-quality, scalable outcomes. You will partner closely with internal stakeholders to drivemethodologyadherence,maintainclear structured project documentation, and proactivelyidentifyand respond to delivery risk, project drift, and overall project health.

Key Responsibilities

Project Management & Delivery

• Lead customer implementation and adoption projects with a strong focus on operational excellence, execution discipline, and successful delivery outcomes.
• Proactively manage portfolio operations,accuratetime andscopecapture within project, project financials, teamutilization, and time management.
• Mobilize the right team resources to ensure projects are delivered successfully, delays and overruns are minimized, and project budgets and delivery efficiencies are actively managed.
• Spearhead the development of business solutions thatleveragethe full suite ofDiligentproducts to improve delivery efficiency, support customer outcomes, and reduce implementation risk.
• Own RAID management across assigned projects,maintainingclear logs of risks, assumptions, issues, and dependencies, driving mitigation plans, and escalating decisions early to keep delivery on track.
• Ensure consistent adherence to Diligent Services Strategymethodology, implementation standards, anddeliverygovernance practices across all phases of the project lifecycle.
• Apply structured capture standards across customer meetings, workshops, requirements discussions, decisions, and actionitemsso project knowledge is documented clearly, consistently, and in a reusable format.
• Demonstrate AI fluency in delivery artifacts by using approved tools to accelerate the creation of status updates, meeting summaries, requirements documentation, project plans, and other customer-facing or internal deliverables whilemaintainingquality and accuracy.
• Monitor project health diagnostics and proactively respond to delivery drift byidentifyingearly warning signs across scope, timeline, budget, resourcing, and customer adoption, then driving corrective action plans.
• Own and execute on all project management tasks, including:
  • Capturing high-quality business requirements
  • Building andmaintainingproject plans, and adapting them to shifting priorities, demands, and timelines
  • Coordinating customer enablement and training
  • Communicating project status, risks, and progress to clients, stakeholders, and senior management
  • Managing meetings, including scheduling, agenda development, and documentation of action items
• Lead change management activities to support customer adoption and project success.
• Identifyopportunities to expandDiligent’sproduct footprint with existing and new customers.
• Maintain quality service by enforcing quality and customer service standards,analyzingand resolving issues,identifyingtrends, and recommendingprocess,system, and product improvements.
• Provide coaching and mentoring to Senior Specialists and Specialists on project management, delivery excellence, and customer enablement.
• Develop and execute a professional growth plan to remain current and relevant toDiligent’scustomer base.

Required Experience

• 5+ years of experience in project management,implementationdelivery, or operations-focused roles, with strong business acumen and the ability to help customers achieve meaningful business outcomes.
• 5+ years of experience managing implementations of complex, large-scale technology solutions across industries.
• Demonstrated success in operational execution, delivery management, and driving projects through the full lifecycle with a high degree of ownership and accountability.
• Strong process orientation, with experience improving processes, standardizing delivery approaches, and creating scalable ways of working.
• Project management certification and/or formal project management trainingispreferred.
• Ability to independently lead and manage hands-on projects from initiation through completion.
• Proventrack recordof successful enterprise project delivery in dynamic and complex technical and/or regulatory environments.
• Experience in client management andidentifyinggrowth opportunities within customer accounts.
• Strong communication, presentation, workshop facilitation, persuasion, and stakeholder management skills.
• Ability to balance strategic thinking with operational detail and execution.
• Exceptional understanding of business processes and the ability to solve business problems through a combination of technology, process improvement, and change management.
• Strong drive, accountability, and determination to succeed in a fast-paced, growing team.

The posted salary range reflects the base salary for this role. In addition, this position is eligible for commission/variable compensation based on performance.

Pay Range

$100,000 - $124,000 CAD

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability –to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoDiligent's EEO Policy and Know Your Rights .We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] .

At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by‑case basis, and eligibility should not be assumed for all opportunities.