Software Engineer AI - Multiple Levels

Diligent; Vancouver; On-site; CAD 100,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work environment

Diversity & inclusion initiatives

Job summary

Diligent, based in Vancouver, BC, is hiring a Software Engineer to join the Platform AI Service team. The role focuses on designing, building, and operating core AI-enabled services on AWS serverless tech, translating AI research into production-grade capabilities for the governance, risk and compliance platform.

You’ll own services end-to-end, collaborating with AI researchers, product managers, and other engineers, and applying AI-assisted development tools with emphasis on secure, observable,

Qualifications

• Professional software engineer with web app experience in agile environments.
• Hands-on with AWS services and infrastructure as code (CDK/Terraform).
• Backend: RESTful APIs, Node.js/TypeScript or Python, SQL databases (PostgreSQL).
• Frontend: React or Angular frameworks.

Responsibilities

• Design and implement secure, scalable, fault‑tolerant AWS serverless solutions.
• Collaborate with AI researchers/engineers to translate AI capabilities into production services.
• Build and maintain pipelines to deploy, monitor, and manage AI services at scale.
• Use AI-powered development tools responsibly to accelerate delivery and quality.
• Participate in architecture discussions and customer-focused design decisions.
• Work in an agile team, aligning with DORA delivery metrics.

Skills

AWS services

Infrastructure as code

RESTful APIs

Node.js/TypeScript

Python

SQL databases

React

AI tools usage

SOLID principles

Communication

Learning mindset

Education

Bachelor's degree in Computer Science

Tools

AWS CDK

Terraform

Git

CI/CD tooling

Job description

This position is based in Vancouver, BC, within Diligent’s Technical Center of Excellence. We are currently hiring candidates who are based in or able to work from Vancouver.

Software Engineer — Platform AI Service

• Software Engineer II
• Senior Software Engineer
• Staff Software Engineer
• Location: Vancouver

Position Overview

As a Software Engineer on Diligent's Platform AI team, you’ll help design, build, and operate the core services that power AI-driven capabilities across Diligent's global product suite. You’ll build secure, scalable, serverless services on AWS that translate AI research and models into commercial-quality, production-ready solutions — enabling customers to derive insights from their governance data.

You’ll work closely with AI researchers, product managers, and other engineering teams, owning your services end-to-end: architecture, implementation, deployment, and monitoring. The team operates with a strong AI-augmented engineering culture — using AI tools to accelerate coding, testing, debugging, and delivery — while applying sound judgment about when and how to apply them.

Key Responsibilities

• Design and implement secure, scalable, fault‑tolerant, high‑performing solutions using AWS serverless technology — event‑driven, highly observable, and built with infrastructure as code.
• Collaborate with AI researchers/engineers to translate AI and LLM capabilities into robust, production‑grade services, and help other teams integrate them.
• Build and maintain the pipelines needed to deploy, monitor, and manage AI services at scale — observable, resilient, and cost‑effective.
• Use AI‑powered development tools (code assistants, test generation, architecture exploration) responsibly to accelerate delivery and improve quality, always validating outputs.
• Participate in architecture discussions and design reviews, and contribute to product design by understanding customer problems — especially where AI can offer a breakthrough solution.
• Work in a collaborative, agile environment: pair, plan, and execute as a team, optimizing for team productivity and healthy delivery metrics (e.g., DORA).

Base Required Experience/Skills

• Professional software engineering experience building web applications in an agile environment (see level modifiers for years).
• Hands‑on experience with AWS services; familiarity with infrastructure as code (CDK, Terraform, or similar).
• Backend proficiency: RESTful APIs, Node.js/TypeScript or Python, Git, and SQL databases (e.g., PostgreSQL).
• Frontend familiarity: experience with React or Angular.
• Practical, hands‑on use of AI tools (code assistants, prompt engineering, AI‑assisted debugging/testing) to boost productivity, with the judgment to validate outputs responsibly (bias, cost, ethics, accuracy).
• Working understanding of core AI/LLM concepts (tokens, context length, embeddings, hallucinations) and safe vs. unsafe use cases (privacy, security, fairness).
• Ability to write readable, well‑tested, secure code aligned with SOLID principles.
• Strong communication skills — able to discuss architectural decisions and explain technical concepts clearly.
• Passion for continuous learning and curiosity about how AI is transforming software engineering.

Preferred Experience/Skills

• Experience with AWS CDK, TypeScript, and React.
• Microservices and event‑driven architecture.
• CI/CD pipelines and automated testing on AWS, including AI‑assisted DevOps tooling.
• Practical experience deploying and managing AI applications in production.
• Understanding of MLOps challenges: prompt/flow management, data drift, performance monitoring, RAG pipelines, or semantic search.

Education

Bachelor’s degree in Computer Science or related field (or equivalent practical experience).

Pay Range: $100,000 — $150,000 CAD

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more atdiligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world‑changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability –to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in‑person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case‑by‑case basis, and eligibility should not be assumed for all opportunities.

Please find the link to our candidate privacy policy here: https://www.diligent.com/legal/candidate-privacy.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.