Global Security Representative

AIR CANADA; Dorval; On-site; CAD 70,000 - 95,000; Full time

Job summary

Air Canada’s Global Security Operations Centre seeks a Global Security Representative to act as a 24/7 liaison for Corporate Security, handling emergencies, traveller watchlists, and access control across Air Canada sites.

The role involves monitoring security systems, triaging requests from stakeholders, and producing detailed incident and shift reports, with a focus on confidentiality and rapid, accurate communication. Bilingual English/French required.

Qualifications

• Bilingual in English and French.
• Excellent communication and interpersonal skills.
• Availability to work a 24/7 schedule.
• Ability to multitask and make quick decisions.
• Discretion and confidentiality.

Responsibilities

• Act as a contact person for Air Canada Security, 24/7; manage calls, emails, events and incidents.
• Triage and manage GSOC requests; report incidents to stakeholders.
• Monitor access control and security systems; respond to alarms.
• Assess threats, trends, and incidents; report per SOP.
• Process access badge requests and background checks.
• Create accurate incident reports and shift reports.

Skills

Microsoft Office

Genetec Security Center

Operations Center

Communication skills

Discretion

Bilingual English/French

Tools

Genetec Security Center

Job description

Being part of Air Canada is being part of a Canadian icon, Air Canada recently voted best airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport.

The Global Security Representative at the Global Security Operations Centre (GSOC) acts as a contact person for Corporate Security within our centralized operational support center, open 24 hours a day, 7 days a week.

The incumbent in this position liaises with various internal and external stakeholders to fulfill our regulatory and organizational obligations regarding passenger conduct, physical security, and operational support. In addition, in the event of security incidents or emergencies, they will play a key role by ensuring the transmission of information within management, the company, and with external partners, as applicable.

The incumbent provides internal and external stakeholders with specialized support directly related to the impact of government and internal processes regarding traveler watchlists and manages a number of procedures relating to special category passengers. They are responsible for the sound management of activities related to access control and surveillance of Air Canada sites, as well as any aspect relating to the security of our infrastructure.

They monitor emerging situations and threats to Air Canada operations and assets, as well as the general aviation security environment.

Responsibilities

• Act as a contact person for Air Canada Security, 24 hours a day, 7 days a week. Ensure that all calls, emails, events, and incidents are systematically managed in accordance with standard operating procedures. Evaluate potential or actual threats to operational or business security based on received data and make decisions based on the results obtained, always ensuring that potential or actual consequences are duly understood and communicated.
• Triage and manage requests addressed to the GSOC by stakeholders, employees, security officers, and any other external partners or bodies efficiently and rapidly, while demonstrating great attention to detail and a thorough understanding of an airline's operations. Report incidents and events reported by employees, customers, or security officers to the relevant stakeholders. Ensure that passengers affected by a watchlist or refusal of transport process experience as little inconvenience as possible.
• Monitor access control systems and take appropriate action in the event of an alarm trigger, security breach, or failure. Monitor security systems to recognize adverse and unusual events, investigate them, and respond to them in accordance with standard operating procedures (e.g., alarms, access control systems, intrusion detection systems). Regularly verify the status of security systems and manage alarms and incidents (alarm management). Perform preventive checks of our sites by using our various surveillance systems and on-site Security teams.
• Under the direction of the Director - Aviation Security and Regulatory Compliance or Global Security Team Leads, monitor and determine threats, trends, and incidents that could negatively impact the safety of Air Canada personnel, facilities, operations, and reputation. Report threats in accordance with standard operating procedure templates and procedures.
• Assess, process, and forward employee requests concerning access badge requests, access modification, background checks, and other requests related to the Company's security.
• Determine system requirements and areas for improvement, and participate in system development, including user acceptance testing.
• Assist Air Canada frontline employees in handling security issues. Maintain transmissions and correspondence originating from regulatory and law enforcement agencies as well as internal and external customers. Respond appropriately to notices and requests related to security operations formulated by internal and external parties. Contribute to the accurate and timely implementation of Company processes and procedures.
• Effectively identify passenger records and comply with recorded guidelines to refuse or allow the boarding of certain persons in accordance with regulatory requirements and internal and external watchlist programs. Coordinate the processes required for effective implementation of regulatory and prevention requirements.
• Provide support to Aviation Security and Security Operations teams in the context of investigations, inquiries, and reporting obligations. Coordinate information sharing, as appropriate, with our partners. Assist customers and affiliates, and provide them with advice concerning regulatory issues.
• Assess immigration cases regarding acceptance and escort requirements, in accordance with policy. With the assistance of Security Operations Partners, assess and authorize requests concerning escorts and armed police officers traveling.
• Use various communication systems to gather and record information. Create and write accurate and detailed incident reports on incidents observed by or reported to the GSOC. Maintain an accurate and detailed shift report. Collaborate with representatives and team leads to ensure effective communication of events that occurred during shifts and all ongoing events.
• Participate in personal performance management and development activities, including cross-training within their own team.
• Perform other administrative or operational support duties as needed.
• Actively participate in the continuous improvement of Corporate Security support at Air Canada, notably by identifying gaps, areas for improvement, or satisfactory aspects that can be further exploited.
• Involve themselves fully as a team member, support a positive work environment in support of dedication to the company, quality, innovation, and teamwork, and ensure prompt communication of issues and topics of interest. Support and participate in process improvement opportunities.

Qualifications

• Mastery of Microsoft Office suite.
• Knowledge of computerized reservation systems, PNR history, and human resources management systems, an asset.
• Experience in a call center, Operations Center, or Emergency Response Center, an asset.
• Knowledge of Genetec Security Center systems, an asset.
• Excellent communication and interpersonal skills, a strong sense of diplomacy, maturity, and discretion.
• Ability to multitask and make decisions quickly.
• Ability to work with little supervision.
• Strong sense of confidentiality.
• Ability to exercise good judgment and time management.
• Availability to work outside regular working hours.
• Bilingualism (French and English).
• Strong aptitude for written communication, in French and English.
• Availability to work a flexible work schedule 24 hours a day, 7 days a week.
• Willingness to support the team in the event of occasional system failure or after-hours emergencies, as needed.
• Proven punctuality and reliability to promote the overall success of the team in a fast-paced environment.

Conditions of employment:

Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided prior to the start date.

Language Requirements

Bilingualism (English and French).

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment that highlights the unique contribution of our employees to the success of our business.

As an equal opportunity employer, we encourage diverse applications so that we can have a workforce that is varied and representative of our customers and the communities where we live and provide our services.

Air Canada thanks all candidates for their interest, but only those selected for an interview will be contacted.