Advisor - Station Support, YVR (FT)

Westjet-Airline; Richmond; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Travel privileges for you and family

Flexible savings and benefits programs

Fun and friendly culture

Job summary

WestJet in Vancouver area is seeking an Advisor - Station Support to assist the operational leadership with scheduling, payroll, recruitment, and training.

The role emphasizes effective communication, tracking channels, and change management while supporting the base by monitoring hours, forecasting needs, and ensuring staffing aligns with budgets and peak-season demands.

Qualifications

• 3–5 years leadership experience in a guest-focused, operational environment.
• Knowledgeable in scheduling practices and 24/7 shift planning with large teams.
• Experience delivering a multichannel communications strategy to a diverse team.
• Scheduling/leadership experience with Above-the-Wing and Below-the-Wing operations is a plus.
• Proven ability to influence and drive change within a team.
• Strong business acumen to support budget and departmental plans.
• Proficiency with PC-based applications: MS Project, Word, Excel, Outlook.
• Excellent verbal and written communication skills.
• Knowledge of ability management.

Responsibilities

• Schedule base resources to meet operational needs within budget and guidelines.
• Coordinate long-term resource plans based on flight schedules and load factors.
• Provide monthly hours variance reports to Senior Manager – Station Support.
• Support workforce team and ensure station operates within budget with proactive trend reporting.
• Support base recruitment aligned with operational needs and budgeted hours.
• Track feedback and trends related to resources, training and recruitment.
• Monitor team size and labor-hour forecasting to ensure adequate coverage for peak seasons.
• Collaborate with Performance & Development Managers and Health & Wellness teams on return-to-work programs.
• Assist in development and implementation of new initiatives with operational leadership.
• Coordinate with Unifor and AEA representatives to address employee concerns.

Skills

Leadership experience

Scheduling practices

Multichannel communications

Change management

Business acumen

Verbal & written communication

Ability management

Multitasking

PC-based applications

Microsoft Project

Word

Excel

Outlook

Tools

Microsoft Project

Word

Excel

Outlook

Job description

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Advisor - Station Support, YVR (Full Time)

The Advisor - Station Support, reporting to Senior Manager - Station Support, will support the operational leadership team for base wide functions that include workforce scheduling and payroll, recruitment, training and leadership delivery support. With an emphasis on effective communication, the advisor will support the base by monitoring and tracking communication channels and provide change management support and guidance to the leadership team.

• Responsible for the scheduling of base resources and for ensuring that the required resources are in place to meet operational needs and that schedules are within budget and in alignment with airports scheduling guidelines.
• Coordinate the development of the long term resources plans based on flight schedules, anticipated load factors, arrival curves etc.
• Provide monthly reporting to leaders of functional areas on actual hours used to forecast and report to the Senior Manager – Station Support on any variances.
• Support the workforce team and ensure that the station operates within budget and provide guidance on future trending to ensure that the overall budget is maintained.
• Facilitate and support all base recruitment in line with operational needs and budgeted hours.
• Tracking and consolidation of feedback and monitoring of trends as it relates to resources allocation, training and recruitment.
• Monitoring team size and labour hour forecasting to station leadership to ensure that the base has the required resources and backfill in all positions to account for peak season demands and attrition.
• Work with Performance & Development Managers and Health and Wellness Teams to deliver return to work programs where schedules and duties are appropriate, key leaders are informed and that returning team members receive appropriate training and support.
• Support the operational leadership team in the development, communication and implementation of new initiatives.
• Work collaboratively with Unifor and the AEA representatives at the base to respond to employee concerns.

Experience & Qualifications:

• A minimum of 3-5 years leadership experience in a guest focused, operational environment is required.
• Knowledgeable in scheduling practices and experienced in the development of schedules in a 24/7 environment with a large staff compliment is an asset.
• Experienced in the development and implementation of a multichannel communications strategy capable of delivering complex information to a diverse team.
• Scheduling and/or leadership of Above-the-Wing and Below-the-Wing experience is considered an asset.
• Demonstrated experience in maintaining effective employee relations and in the management of leadership and front-line performance.
• Excellent ability to multitask, handle changing priorities and manage change through a team of leaders with a large front-line compliment.
• Proven history of effecting change through influence.
• Possess strong business acumen in order to deliver departmental plans including budget.
• Proficient in PC based applications, Microsoft Project, Word, Excel and Outlook.
• Possess excellent verbal and written communication skills.
• Knowledgeable of ability management.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well‑being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well‑being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey‑Sensitive are required to pass a Pre‑Employment Alcohol and Drug Test as per WestJet’sAlcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [e-mail].