Advisor, HR Shared Services Centre

Baycrest; Toronto; On-site; CAD 59,000 - 74,000; Full time

Job summary

Baycrest is seeking an Advisor, HR Shared Services Centre to join the Human Resources team in Toronto. The role focuses on delivering a range of HR programs including benefits administration, onboarding, and recruitment for unionised roles, under the Manager, Talent Acquisition and HR Shared Services Centre.

The successful candidate will handle HRIS updates, letters, and communications, train hiring managers, and liaise with stakeholders to ensure accurate, timely HR service delivery.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Certified Human Resources Leader (CHRL) is an asset.
• Minimum of 3 years of experience in HR administration, benefits management, or a related field.
• Experience with recruitment processes is an asset.
• Experience in a unionised setting is required.

Responsibilities

• Deliver HR Shared Services operations including benefits administration, leave management, onboarding, transfers and terminations.
• Manage HRIS changes, personnel data updates, and employee files.
• Draft HR letters including offers, terminations and transfers.
• Coordinate onboarding processes for new hires and administer benefits and HOOPP pension plan.
• Manage full-cycle recruitment for internally posted unionised roles and support non-union roles as needed.
• Provide guidance on HR policies and respond to inquiries from employees and managers.
• Maintain accurate HR records, audits, and reporting; generate HR metrics.

Skills

HR administration

Benefits administration

Full-cycle recruitment

Employee relations

Communication

Education

Bachelor’s degree in HR or related field

CHRL certification (asset)

Tools

HRIS

ATS

Empath

Microsoft Office

Job description

The Baycrest Corporate Centre for Geriatric Care

has an exciting opportunity for a Advisor, HR Shared Services Centre Human Resources

Posting Number: 10246 Position Type: Full Time Bi-Weekly Hours: 70 Hours Union: Non-Union Date Posted: September 25, 2026 Internal Closing Date: October 8, 2026

About Us

The Baycrest Corporate Centre for Geriatric Care (BCCGC) serves as the corporate head office for the Baycrest Seniors Care family of companies, supporting our hospital, long‑term care home, research centre, education programs and residential living communities. As the administrative and organizational hub of a system fully dedicated to aging and brain health, BCCGC brings people, our shared values and system‑wide services together to strengthen care and experiences for older adults.

Grounded in the values of being inclusive, collaborative, ambitious, respectful and excellent, BCCGC fosters an environment where teams thrive and collaboration drives success. From enterprise planning to day‑to‑day operational support, BCCGC helps ensure the Baycrest vision — a world where every older person lives with purpose, fulfilment and dignity — comes to life.

Job Summary

Reporting to the Manager, Talent Acquisition and HR Shared Services Centre, the Advisor, HR Shared Services Centre plays a key role within the Human Resources team. This position is responsible for delivering a range of HR programs and services, including benefits administration, leave of absence management, onboarding, transfers, and terminations. The Advisor also supports employees and leaders with day‑to‑day HR inquiries and manages internal recruitment processes for unionised roles.

Key Responsibilities

• HR Shared Services Operations
• Makes accurate and timely employee changes on the HRIS, such as status updates and personal information changes. Manages maternity/parental leave of absence requests, terminations, employee transfers and contract extensions.
• Drafts and prepares HR-related letters and communications, including offer letters, termination letters, employment letters and transfer letters.
• Enters new hires into HRIS and finalises employee file.
• Facilitates new hire orientation ensuring a smooth transition for new hires.
• Administers employee benefits programs, including enrollments, changes, and terminations.
• Administers the defined benefit pension plan (HOOPP), including enrollments, retirements, maternity/parental leaves, inter‑company transfers, and status changes.
• Serves as a centre of excellence for HR-related inquiries, providing guidance on questions from employees and managers related to benefits, HR policies, and other HR services; collaborates with internal HR teams to ensure accurate, timely, and consistent responses.
• Training/knowledge sharing with hiring managers and employees on various HR related inquiries/processes.
• Communicates effectively with both employees and managers to provide clear and accurate information, ensuring a positive experience in all interactions.
• Back‑up for HR Assistant providing front desk coverage relief.
• Talent Acquisition
• Manages full cycle recruitment for all internally posted unionised roles. This includes preparing the job posting, posting through our ATS, preparing the job competition log and screening internal applicants against job requirements, scheduling interviews as required, and coordinating transfer dates.
• Supports Talent Acquisition Specialist with the posting of non‑union roles as required.
• Manages the Recruitment Log & Staffing Requisitions for internally posted jobs.
• Checks ONA tracker & internal application forms (outside of applicant tracking system) and adds to job competition log.
• Prepares offer letters for transfers and promotions related to recruitment outcomes.
• Supports recruitment strategies and initiatives to effectively meet organisational staffing requirements. (ie. attending job fairs)
• Processes employee changes that occur through bumping (returning employee to original position within trial period) and issues notice letter.
• Provides excellent customer service to candidates, ensuring a positive and professional experience throughout the recruitment process.
• Communicates clearly and promptly with candidates, hiring managers, union representatives and other internal stakeholders, addressing any questions or concerns related to the recruitment process.
• Reporting and Documentation
• Ensures that all employee files are updated and accurate, including personal information, employment history, and compliance documents. Regularly audit records to ensure completeness and adherence to company policies and legal requirements.
• Prepares and maintains detailed records and reports related to HR Programs, benefits administration, and recruitment activities.
• Assists in generating reports for HR metrics and performance evaluation.
• Ensures accurate documentation of all HR processes and communications.
• Processes corrections/changes required in Empath after ad hoc audits.
• Process Improvement and Compliance
• Identifies opportunities to enhance HR Programs and Procedures.
• Participates in ad hoc project work related to HR Shared Services initiatives identified.
• Implements improvements to streamline HR operations and ensure compliance with internal policies and external regulations.
• Ensures all HR activities adhere to legal and organisational standards.

Who You Are

• Committed to delivering an exceptional employee experience with accuracy, consistency, and care.
• Communicate clearly and empathetically, translating complex HR processes into accessible guidance.
• Service‑oriented and inclusive, respecting the diverse needs of Baycrest’s workforce.
• Collaborative and relationship‑focused, building trust across HR, leaders, union partners, and stakeholders.
• Organized, adaptable, and able to manage multiple priorities in a fast‑paced environment.
• Proactive, take ownership, and seek opportunities to improve processes and HR service delivery.
• Open to learning, embracing change, and supporting Baycrest’s commitment to excellence and innovation.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field or equivalent.
• Certified Human Resources Leader (CHRL) is an asset.
• Minimum of 3 years of experience in HR administration, benefits management, or a related field.
• Experience with recruitment processes is an asset.
• Experience in a unionised setting is required.
• Experience working in healthcare and research organisations is an asset.
• Strong understanding of HR Programs and Procedures, including benefits administration and recruitment processes.
• Understands collective agreements and internal policies impacting recruitment, benefits, and employee lifecycle management.
• Proficiency in drafting official HR communications and documents.
• Excellent organisational, communication, and problem‑solving skills.
• Strong working knowledge of HR Information Systems (e.g., HRIS, ATS, Empath), including accurate data entry, audits, and reporting.
• Comfortable navigating multiple systems and adapting to new technologies quickly.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant office tools.

Compensation

At Baycrest, we take pride in ensuring our compensation structure is internally equitable and compliant with pay equity legislation. We believe compensation should be transparent, equitable, and reflective of your experience and growth. Our salary ranges are structured to support progression, from learning the role to demonstrating full proficiency.

The salary range for this position is $59,116 to $73,895 per year.

Your placement within the target hiring range will depend on your job‑related knowledge, skills, abilities, and relevant education and experience, as well as considerations such as market conditions and internal equity. The starting salary will be determined using these factors to ensure fairness and consistency across the organization.