Advisor Experience Coordinator

iA Financial Group; Toronto; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

An innovative company is seeking an Advisor Experience Coordinator to enhance the experience for independent insurance advisors. This role involves leveraging digital tools, analyzing data, and collaborating with stakeholders to improve productivity and performance. The ideal candidate will thrive in a hybrid work environment, showcasing strong communication skills and a keen eye for detail. Join a diverse and inclusive team that values collaboration and continuous learning, making a meaningful impact in the financial services industry. If you're ready to contribute to a forward-thinking organization, this opportunity is for you!

Qualifications

• Bachelor’s degree in Business Administration or related field preferred.
• Experience in a client-facing or service-oriented role considered an asset.
• Strong prioritization and attention to detail skills.

Responsibilities

• Provide proactive support to enhance the delivery of exceptional end-user experience.
• Manage various digital tools and report on usage and feedback.
• Coordinate events and manage vendor relationships.

Skills

Prioritization Skills

Attention to Detail

Written Communication

Verbal Communication

Problem-Solving

Education

Bachelor’s Degree in Business Administration

Tools

Qualtrics

Digital Tools Management

Job description

Job Description

PPI company overview:

PPI (an independent subsidiary of iA Financial) is an Insurance Marketing Organization that sits between independent advisors and insurance companies. From coast-to-coast, we provide value-added services and support such as digital tools, education, marketing, and processing, to help Advisors elevate and grow their business with a socially responsible mindset.

At PPI, each day you have the opportunity to make a meaningful difference when you support our independent insurance advisors in providing financial security and peace of mind to their clients: Canadian families and businesses.

When you join PPI you will be part of a diverse, inclusive and equitable place to work that values different perspectives. You will benefit from a culture that is people-focused, inclusive and collaborative with opportunities to learn and develop your skills, develop your career and make a meaningful impact.

Our people drive our progress through innovative ideas and a commitment to excellence. We work hard and always ensure we have fun along the way.

PPI is pleased to provide employees with the flexibility of a hybrid work environment. This role is eligible for working from home up to 3 days per week.

For more information about PPI visit: www.ppi.ca

Advisor Experience Coordinator

The Advisor Experience Coordinator provides seamless and proactive support in enhancing the delivery of exceptional end-user experience for Advisors. As part of the Sales Enablement Team, the Advisor Experience Coordinator is responsible for identifying process gaps, leveraging digital tools, analyzing data to gather useful insights, and collaborating with internal and external stakeholders to help drive Advisor productivity and business performance.

Key Responsibilities:

Advisor Development

• Complete and submit CE accreditation applications to national and regional committees across Canada, including Advocis.

• Track credit renewal dates and reapply when necessary.

• Manage various digital tools, including the Advisor Education Portal and Hoopis Performance Network University (HPNU), and act as the system expert:
  oUser and course management to ensure the system and its courses are current and utilized effectively.
  oReport on usage, survey results, and additional feedback from users.
  o Leverage the full functionality of each system for process improvements.

Knowledge Program

• Coordinate updates between working groups, communications, and project owners.

• Promote the program to relevant regions to maximize usage rates.

• Manage self-study content, leveraging Talent & Culture and AEP functionality.

• Report on delivery, updates, and feedback.

Advantage Program

• Communicate with consultants on a regular basis and organize webinars as needed.

• Prepare communications for advisors, internal teams, and various stakeholders.

• Provide a summary of usage, costs, user feedback and report regional updates regularly.

Qualtrics

• Create, modify, and manage dashboards and leverage other automation tools to gather useful data-driven insights.

• Manage survey, including the collection and analysis of data, and provide recommendations.

• Report development and maintenance (NPS & Transactional).

Executive Council

• Coordinate meetings and produce meeting recaps, following up on outstanding items.

• Report on requested items and provide regular status updates of task completion.

Events

• Coordinate Symposium and Signature Forum events with the Event team, communications, carrier partners, leaders, and regions.

• Support other events as needed.

Additional Responsibilities

• Manage third-party vendor relationships and assist with reviews and report on vendor usage and feedback.

• Handle additional projects as needed.

• Engage in actions that encourage, reflect and align with PPI’s ESG (Environmental, Social and Governance) commitments to our Advisors, their clients and our employees.

Education, Experience and Skills:

• Bachelor’s degree in Business Administration or a related field preferred.

• Previous experience in a client-facing or service-oriented role considered a strong asset.

• Strong prioritization skills with the ability to handle multiple priorities and meet competing deadlines.

• Outstanding attention to detail with proven ability to be precise, accurate and meticulous when working with data.

• Excellent written and verbal communication skills.

• For Quebec candidates, advanced level of English language is required to provide program support, manage digital tools, collect and synthesize data, and collaborate with English-speaking advisors, colleagues, vendors, and carriers through telephone, meetings, emails, and other correspondences on a daily basis.

• Collaborative approach to problem-solving with a variety of stakeholders, with a proven ability to maintain productive working relationships.

• Comfortable learning new systems and technologies, becoming an expert where appropriate.

• Ability to handle sensitive and confidential information in a professional manner.

The expected salary range for this position starts at $60,000 and will be commensurate with the candidate’s experience and skill set.

We thank all applicants for applying, however, only those selected for an interview will be contacted. Your resume may be used for other vacancies.

Location(s) Calgary, Alberta Other Possible Location(s) Edmonton, Alberta, Québec, Québec, Toronto, Ontario, Vancouver, British Columbia, Winnipeg, Manitoba
Company PPI Management Inc. Posting End Date 2025-05-30 Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes of the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here . Someone from our team will be happy to assist you with your needs.