Advisor -C CS&I Application

Trillium Health Partners; Mississauga; Híbrido; CAD 62.000 - 77.000; Jornada completa

Descripción de la vacante

Trillium Health Partners is seeking an Epic Applications Advisor for the CSI portfolio to support, optimize, and maintain the Epic Health Information System for hospital billing. This temporary full-time role requires collaboration with clinical teams and business partners to ensure Epic meets operational needs.

The position reports to the Manager, CSI Applications and will participate in on-call rotations, site visits, validation sessions, and continuous improvement initiatives across THP

Formación

• Minimum two years of hospital clinical or hospital information systems experience.
• 1–3 years configuring and supporting Epic systems in a healthcare setting.
• Experience in application build, testing, issue resolution, and workflow integration.
• Strong background in EHR support, implementation, and optimization.
• ITIL and ServiceNow experience are assets.

Responsabilidades

• Design, build, test, and implement Epic applications aligned with hospital workflows.
• Analyze operational needs to configure Epic systems and inform workflow decisions by attending site visits, validation sessions, and other integrated sessions.
• Assist in customizing, testing, and deploying new Epic features and updates.
• Troubleshoot and resolve technical issues that affect clinical users, workflows, and related application areas.
• Continuously evaluate new features and releases to enhance system functionality and user experience.
• Work directly with clinical teams and business partners to understand workflows and ensure the system aligns with operational requirements.
• Collaborate with the training team to develop training content and tip sheets to support end-users.
• Identify cross-application issues and work with relevant teams to resolve them.
• Attend regular team meetings to discuss deliverables, shared issues, and upcoming milestones.
• Act as a secondary support contact for application end-users.
• Participate in an on-call rotation and be available for extended hours as required.
• Contribute to additional projects, initiatives, and tasks as required to support team and organizational priorities.

Conocimientos

Epic Applications

Hospital Billing

Clinical Systems

Communication

ITIL

ServiceNow

Educación

Bachelor’s degree in Healthcare/IT or related field

Master’s degree an asset

Herramientas

Epic Systems

ServiceNow

ITIL

Descripción del empleo

Req# : 9075

Job Description

Req# : 9075

Position: Epic Advisor - CSI Applications Hospital Billing

Status: Temp Full Time( 12 months)

Number of Vacancies: 1

Dept: Clinical Systems and Informatics

Role Level: PG10 ($45.02hr-$56.28hr)

Site: 2085 Hurontario St

Work model: Hybrid

Hours/Shifts: 9am -5pm

Posted: October 28-2026

Internal Deadline: November 4-2026

Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.

About Trillium Health Partners (THP)

Trillium Health Partners (THP) is a leading hospital known for its commitment to patient-centered care, innovation, and excellence. Operating across three main sites—Credit Valley Hospital, Mississauga Hospital, and Queensway Health Centre—THP provides a full range of acute and specialized community-based services.

THP is dedicated to transforming healthcare by leveraging technology, data, and integrated systems. As part of this mission, Epic is at the core of our digital health strategy, supporting high-quality patient care, clinical best practices, and streamlined workflows.

Employees in roles conducive to remote work will have flexibility under the Flex First program, with the expectation of on-site presence as needed. Employees must be available to return to the workplace within 24 hours’ notice; therefore, remote work outside the province or country is not permitted.

The Position

As Trillium and Clinical Systems and Informatics (CSI) continue to expand, the Epic Applications Advisor will play a key role in supporting, optimizing, and maintaining the Epic Health Information System (HIS). This highly motivated individual will apply their technical expertise to support clinical workflows and ensure Epic applications meet the needs of both clinical users and business partners.

This role reports to the Manager, CSI Applications and will work closely with other teams within the CSI portfolio.

Key Responsibilities

• Design, build, test, and implement Epic applications in alignment with hospital workflows.
• Analyze operational needs to configure Epic systems and inform workflow decisions by attending site visits, validation sessions, and other integrated sessions.
• Assist in customizing, testing, and deploying new Epic features and updates.
• Troubleshoot and resolve technical issues that affect clinical users, workflows, and related application areas.
• Continuously evaluate new features and releases to enhance system functionality and user experience.
• Work directly with clinical teams and business partners to understand workflows and ensure the system aligns with operational requirements.
• Collaborate with the training team to develop training content and tip sheets to support end-users.
• Identify cross-application issues and work with relevant teams to resolve them.
• Attend regular team meetings to discuss deliverables, shared issues, and upcoming milestones.
• Act as a secondary support contact for application end-users.
• Participate in an on-call rotation and be available for extended hours as required.
• Contribute to additional projects, initiatives, and tasks as required to support team and organizational priorities.

Required Certification

• Resolute Hospital Billing
• One Epic Certification

Note

Certifications as a Principal Trainer or Credentialed Trainer do not meet this qualification.

Experience & Skills

• Bachelor’s degree in Healthcare, IT, or a related field preferred; Master’s degree is an asset.
• Minimum two years of hospital clinical and/or hospital information systems experience.
• 1–3 years of experience in configuring and supporting Epic systems in a healthcare setting.
• Experience working on application build, testing, issue resolution, and workflow integration.
• Strong background in EHR support, implementation, and optimization.
• Demonstrated ability to analyze, test, and configure clinical systems and troubleshoot complex issues.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Commitment to patient and staff safety in a healthcare environment.
• Ability to work effectively in a fast-paced, collaborative setting.
• ITIL Certification (for service management and process improvement) is an asset.
• ServiceNow Experience (for IT service and incident management) is an asset.
• In good standing, with a consistent record of effective performance.

Why Join THP?

• Be part of a leading digital health transformation using Epic.
• Work in a flexible hybrid environment with a dynamic team.
• Gain hands‑on experience in a high-impact healthcare setting.

About Us

Trillium Health Partners is one of Canada’s largest community-based teaching hospitals. Our team of more than 17,000 people serves the growing and diverse populations of Mississauga, west Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and nine satellite locations. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.

Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.

We thank all those who apply but only those selected for further consideration will be contacted.