Admissions Officer, Office of the Registrar

University of Calgary; Calgary; On-site; CAD 55,000 - 70,000; Full time

Job summary

University of Calgary is seeking a Full-time Regular Admissions Officer within the Admissions Team of the Office of the Registrar to evaluate applications and determine transfer credit for undergraduate students. The role requires advising prospective students, reviewing transcripts, and ensuring timely, accurate admissions decisions in alignment with academic regulations and University policies.

Applicants will engage with internal stakeholders and provide high-quality service while meeting

Qualifications

• Bachelor’s degree from an accredited university.
• Minimum two years related experience in post-secondary admissions.
• Minimum two years advising prospective students at a post-secondary institution.
• Minimum one year reviewing and evaluating student transcripts.
• Minimum one year working with PeopleSoft Student Administration components.
• Proficiency with MS Office, electronic document management systems, a Student Information System, and CRM tools; ability to operate in an automated, paperless environment.
• Excellent attention to detail and accuracy; high quality and consistency.
• Strong interpersonal skills with diplomacy and tact; ability to convey information with discretion.

Responsibilities

• Review and assess eligibility for undergraduate admission for domestic and international credentials.
• Post transfer credit and evaluate transferability; ensure timely admissions decisions.
• Respond to inquiries by phone, email, and in person; provide procedural advice.
• Collaborate with faculties and campus partners to support a seamless admissions process.
• Maintain documentation and ensure integrity of information for applicants.
• Support recruitment and conversion activities as needed.
• Meet deadlines and manage time in a fast-paced environment.

Skills

Attention to detail

Time management

Communication skills

Diplomacy and tact

Problem-solving

Customer service

Education

Bachelor's degree

Tools

PeopleSoft

MS Office

Electronic document management system

Student Information System

CRM tool

Job description

Description

The Admissions Team in the Office of the Registrar is currently seeking a Full-time Regular Admissions Officer.

The Undergraduate Admissions Office supports over 40,000 undergraduate applications annually through advising and evaluation. In accordance with policies and standards established by the University, the Admissions Officer provides expertise in work related to admission and the determination of transfer credit for students to the University of Calgary. The Admissions Officer assesses eligibility for admission and admits applicants who meet approved academic requirements. The Admissions Officer has the expertise and advising ability to help applicants navigate academic regulations and criteria to determine an applicant's eligibility and provides support through the application process. High standards in quality of work are necessary as errors directly affect students, the confidence of academic units, and the reputation of the University of Calgary.

As a member of this team, the Admissions Officer reports to the Manager, Transfer and International Admissions and will have an impact on meeting institutional enrollment goals. Efficient time management is critical to ensure all deadlines are met and to ensure the efficient completion of work responsibilities related to the position. The Admissions Officer requires a good understanding of the University's academic programs, admission requirements and equivalencies, course transferability, and must keep abreast of regulation and process changes.

Summary of Key Responsibilities

(job functions include but are not limited to):

• Requires an in-depth understanding of admission criteria, as outlined in the Academic Calendar, for all undergraduate programs, Open Studies, and special admission categories.
• Reviews and assesses eligibility for admission to the University of Calgary for applicants with domestic and /or international credentials. This includes reviewing and verifying documentation from various educational backgrounds, completing data entry, clearing alerts, conducting grade conversions, and calculating admission averages.
• Ensures qualified applicants are admitted in an efficient and timely manner in accordance with admission criteria and competitive standards established by the university and faculties.
• Often works autonomously and requires strong time management and decision-making skills.
• Expected to manage time effectively to meet and maintain service standards.
• Reviews courses taken at other institutions to determine transferability to the University of Calgary and posts credit as applicable. This includes posting transfer credit for UCalgary letter of permission (LOP) and/or exchange students.
• Develops and maintains general admission information and documentation in support of the service strategy.

Advising and Communication

• Responds to student and faculty inquiries relating to undergraduate, Open Studies, and special admission category admissions by phone, email, and in-person.
• Provides extensive knowledge of application procedures and can advise the team, applicants, or prospective students on procedural inquiries.
• Works with applicants and faculty across campus to provide a seamless and efficient admissions process for students. Develops cooperative and trusting relationships with stakeholders.
• Ensures integrity of information provided to students when advising. Offers information with discretion and tact to avoid misunderstandings or difficult encounters.
• Ability to have difficult conversations and provide unfavourable decisions to students in a clear, diplomatic and respectful manner.
• Contributes to ensuring internal procedures and evaluation decisions are clearly documented and understood by required parties within the larger Recruitment and Admissions team.

Other Duties

• Acts as a resource to other units within the Office of the Registrar, faculties and campus service units.
• Assists with recruitment and conversion functions by participating in relevant activities, attending events and shifting operational priorities to support targeted recruitment efforts.
  Assists with training new staff as needed.
  Recommends changes to procedures or operational practices that may be of benefit to the organization to the Assistant Registrar and Associate Registrar.

Qualifications / Requirements

• A four-year university bachelor's degree from an accredited/recognized institution is required.
• A minimum of two years of related experience in post-secondary admissions is required.
• A minimum of two years advising prospective students at a post-secondary institution is required.
• A minimum of one year reviewing and evaluating student transcripts is required.
• A minimum one year working with the Student Administration components of PeopleSoft is required.
• Demonstrated ability to use a variety of software, including MS Office (or equivalent), an electronic document management system, a Student Information System, Customer. Relationship Management tool, and to operate in a highly automated, paperless environment.
• Excellent attention to detail and accuracy, and maintains high quality and consistency of work.
• Effective interpersonal skills with sensitivity to race, ethnicity, religion and culture and ability to convey information with diplomacy and tact.
• Strong professional communication and problem-solving skills.
• Ability to be decisive and thoughtful while simultaneously working with a level of ambiguity.
• Demonstrated ability to work in a fast-paced, high-pressure environment and meet deadlines.
• Ability to embrace change in a dynamic environment.
• Ability to work in a confidential setting and demonstrate good judgment in dealing with sensitive or problem situations.
• A strong desire to work in a team-based environment to meet team goals and to continue professional development on a regular basis.
• Excellent customer service skills and a desire to contribute to a positive student experience.

Application Deadline: October 2, 2026

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 2.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. It is committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([e-mail]) and requests for accommodations can be sent to People & Culture ([e-mail]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.