Admissions Coordinator

Canadian Addiction Treatment Centres; Markham; Remote; CAD 34,000 - 41,000; Full time

Benefits offered by this job

Group benefits plan

Employee assistance

Professional development

RRSP / DPSP retirement plan

Job summary

Canadian Addiction Treatment Centres (CATC) is seeking an Admissions Coordinator to join our remote team. You will handle call handling, follow up, assessment facilitation and drive revenue by converting leads into admissions across our inpatient and virtual outpatient networks.

The role requires a Bachelor’s degree or equivalent experience, 5+ years in healthcare telesales, and strong CRM skills. You will work with cross-functional teams and support clients through the admission process.

Qualifications

• Bachelor's Degree or combination of education and experience in a related field.
• Five or more years experience in telesales in the healthcare industry.
• Familiarity with healthcare sector and addictions/mental health.
• Proven track record of placing Canadians into support networks.
• Excellent verbal, written and presentation skills.
• Experience with Salesforce (or similar CRM) preferred.
• Proficient in MS Office products.

Responsibilities

• Answer inbound calls and respond to web leads.
• Use Salesforce to manage lead pipeline and drive conversion.
• Coordinate with Referent Relations on admissions.
• Review new patient files for completion and accuracy.
• Monitor census and bolster conversion for inpatient and VIOP programs.
• Provide feedback in team meetings and huddles.
• Collaborate with medical, clinical and business teams.
• Prepare reports and handle data management.
• Work shifts including evenings, weekends, holidays and overtime.

Skills

Bachelor's degree

Telesales in healthcare

CRM (Salesforce)

MS Office

Excellent communication

Relationship building

Time management

Shift flexibility

Problem solving

Client conversion

Education

Bachelor's Degree

Tools

Salesforce

MS Office (Excel/Word/PowerPoint)

Job description

Reference ID: GNS748

Line of Business: Inpatient, Canadian Addiction Residential Treatment

Location: Remote (This role is currently designated as remote. The Company reserves the right to modify this arrangement including requiring hybrid, or full-time in-office attendance at a future date.)

Position Type: Permanent, Full-Time

Vacancy Status: This Posting is in Replacement of Existing Vacancies

Hours: 40 Hours Per Week.

Compensation: $25.00 - $30.00

WHAT YOU'LL LOVE ABOUT CATC:

• Compassion - we meet people where they are, ready to help
• Accountability - we take responsibility for outcomes
• Respect - we work well with others
• Excellence - we deliver exceptional experiences to everyone we encounter
• Wellness: Group Benefits Plan for you and your family along with Employee Assistant Programs through TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation, wellness days for illness, and mental health, and bereavement.
• Career Development: Professional Development, Lunch & Learn Sessions and access to 100+ courses within the Company's Learning Management System.
• Preparation for the Future: Retirement Savings Plan (RRSP/DPSP).
• Employee Recognition: Service Recognition Program.

ABOUT THE POSITION:

The Admissions Coordinator brings tried and tested industry best practices in the healthcare call centre environment to the team through previous experience. The Admissions Coordinator engages in call handling, follow up, assessment facilitation and other activity related to enhancing the client experience and is an integral part of revenue generation for CATC. They bring a wealth of experience in the private healthcare or related space in Canada as an individual contributor. The Admissions Coordinator is relied upon for successfully engaging in current processes around admission, payment, communication and telephone scripting, and acting as a consultative expert to potential clients. The primary purpose of the Admissions Coordinator is to increase conversion rates and census across the CATC Inpatient and Virtual Outpatient network by closing new business through phone, web and email lead conversion.

WHAT YOU'LL NEED TO HAVE:

• Bachelor's Degree or a combination of education and experience in a related field.
• Five or more years experience in, or a demonstrated aptitude for telesales in the healthcare industry
• Familiarity with, or experience in the healthcare sector and specific experience managing cases in the private healthcare sector and addictions and mental health in particular
• Proven track record of successfully placing interested Canadians into support networks throughout the Canadian healthcare system.
• Excellent communication skills including verbal, presentation, and written.
• Experience with Salesforce (or another CRM) preferred.
• Proficient in MS Office products (Excel, Word, MS Outlook, PowerPoint).
• Excellent communication, people management skills and a self-directed creative team player
• Proven ability to identify and develop key customer relationships with a proven track record of building and maintaining strong client relationships.
• Ability to multi-task, prioritize, and demonstrated effective time management skills.
• Self-motivated, with a drive for over-performance and a strong desire to help people in crisis.
• Proven success in overachieving quotas and targets.
• Previous experience in case management/system navigation or with vulnerable populations with addiction and mental health is considered an asset.
• Ability to build pipeline and achieve acquisition/revenue targets.
• Experience (professional or otherwise) in the field of addiction/mental health
• Sales experience is required
• Some local and regional travel as required
• Ability to take calls or inquiries from clients after regular business hours (on occasion)

YOUR DUTIES AND RESPONSIBILITIES:

• Answer inbound calls on the queue and respond to web leads driven by digital marketing campaigns
• Utilize Salesforce at a high level to manage lead pipeline and help drive conversion
• Liaise with the Referent Relations team on booked admissions to ensure smooth process.
• Review new patient files for completion and accuracy.
• Maintain clear line of site on census and help bolster conversion efforts for both inpatient and VIOP programs and facilities.
• Provide industry insight and learnings by providing feedback in team meetings and morning huddles
• Demonstrate strong collaboration skills by liaising with medical teams, clinical teams, business development, and others as necessary.
• Provide recommendations on telesales/call centre best practices as necessary
• Demonstrate superior customer service skills and make recommendations around the handling of patient and family escalations.
• Preparing reports, data management including data entry as required.
• Is flexible to the changing demands of the business unit, including changes in process or the addition of duties.
• Other duties as assigned.
• Staff will work a variety of shifts including weekdays, evenings, weekends, holidays and overtime.
• This role is remote, with the exception of facility tours early in the contract
• Home office required with privacy and high-speed internet access

ABOUT THE COMPANY

Founded in 1995, Canadian Addiction Treatment Centres (CATC) operates three inpatient addiction treatment centres, a national network of more than 70 outpatient substance use disorder treatment clinics and specialty pharmacies in Canada.

CATC delivers services in a supportive, compassionate, and judgment-free environment. We are committed to improving the lives of individuals affected by addiction through a multidisciplinary, evidence-based approach that prioritizes quality care and an exceptional patient experience.

Our outpatient clinics provide walk-in support in person or virtually to enable community-based access to accredited treatment programs. Our CARE teams provide rapid access to a team of medical professionals, pharmacy services and wrap-around supports to engage patients through stabilization and treatment plans that enable patient success in achieving care goals.

Our inpatient treatment centres provide structured, 24/7 medically supported care in a safe and therapeutic environment for individuals who require intensive stabilization and recovery support. Care is focused on building a strong foundation for long-term recovery through accredited, evidence-based programming. Our secure virtual counselling services make care more accessible through flexible, remote connections with qualified professionals.

Please visit www.canatc.ca for more information!

Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.