Patient Care Coordinator

Canadian-Addiction-Treatment-Centres; Barrie; On-site; CAD 26,000 - 32,000; Part time

Benefits offered by this job

Group Benefits Plan

RRSP/DPSP

Service Recognition Program

Paid time off

Job summary

Canadian Addiction Treatment Centres (CATC) in Barrie, Ontario seeks a Patient Care Coordinator to act as the first contact for patients and the public, coordinating opioid agonist therapy with our interdisciplinary team for recovery support. The role focuses on planning and implementing treatment plans to achieve patient goals.

Responsibilities include supervising drug screening, venipuncture if trained, EMR use, script management, and CARE calls.

Qualifications

• High School Diploma or GED required.
• First Aid and CPR certification required.
• Criminal Reference Check (recent) required.
• Experience in customer service or with vulnerable populations is an asset.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Collaborate with the interdisciplinary team to plan and evaluate treatment plans.
• Supervise urine drug screening and point‑of‑care testing.
• If trained, perform venipuncture and ECGs as needed.
• Manage patient active scripts and Rx protocol compliance.
• Use Electrical Medical Records to verify health cards, schedule, and document management.
• Communicate needs and emergencies with MRP, Pharmacy and Nurse.
• Facilitate clients in remote sessions and CARE calls.
• Respond to inquiries and refer within CATC Healthcare Team.

Skills

Customer Service

Communication

MS Office

EMR Systems

Education

High School Diploma or GED

Medical Office Administration certificate (asset)

Tools

EMR software

Job description

Line of Business : Outpatient Clinics, Towards Recovery Clinics

Location : Barrie, ON (9 High Street unit 206, Barrie, ON L4N 5J4, Canada)

Position Type : Permanent, Part-Time

Vacancy Status: This Posting is in Replacement for an Existing Vacancy

Hours : 215 - 25 Hours Weekly

Compensation: $19.57 Per Hour

Union: This Position is Represented by U.F.C.W. Local 175.

WHAT YOU’LL LOVE ABOUT CATC:

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE:

C ompassion – we meet people where they are, ready to help

A ccountability – we take responsibility for outcomes

R espect – we work well with others

E xcellence – we deliver exceptional experiences to everyone we encounter

• Wellness: Group Benefits Plan for you and your family along with Employee Assistant Programs through TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation, wellness days for illness, and mental health, and bereavement.
• Preparation for the Future : Retirement Savings Plan(RRSP/DPSP).
• Employee Recognition : Service Recognition Program.

ABOUT THE POSITION:

The Patient Care Coordinator is the first point of contact and provides general information to patients and the public relating to their questions, concerns and/or suggestions. The Patient Care Coordinator is a multi-faceted role in which facilitates the opioid agonist therapy treatment program. The Patient Care Coordinator collaborates with members of the CATC interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient in their journey to recovery.

WHAT YOU’LL NEED TO HAVE:

• Strong commitment to working with individuals living with addiction and mental health.
• Completion of a High School Diploma and/or GED or equivalent is required.
• A certificate in Medical Office Administration or Health Services is an asset.
• Previous experience in Customer Service or with vulnerable populations with addiction and mental health is considered an asset.
• Provision of a recent and acceptable Criminal Reference Check.
• Current First Aid and CPR Certification is required.
• Proficiency with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook

YOUR DUTIES AND RESPONSIBILITIES:

• Collaborate with members of the interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient.
• Supervise urine drug screening, and testing using a dipstick.
• If appropriately trained perform venipuncture, ECGs and assesses other vitals as required.
• Management of Patient active scripts including script cancellation as per Rx protocol.
• Maintain a high level of competency in Electrical Medical Records use including verification of health card, scheduling, information entry and assessment, data management, and document management.
• Communicate with MRP, Pharmacy and Nurse around patient needs, change in status and all emergency situations.
• Facilitates clients in OTN sessions and conducts CARE calls.
• Responds to general inquiries and makes appropriate referrals within CATC Healthcare Team.

ABOUT THE COMPANY

Founded in 1995, Canadian Addiction Treatment Centres (CATC) operates three inpatient addiction treatment centres, a national network of more than 70 outpatient substance use disorder treatment clinics and specialty pharmacies in Canada.

CATC delivers services in a supportive, compassionate, and judgment-free environment. We are committed to improving the lives of individuals affected by addiction through a multidisciplinary, evidence-based approach that prioritizes quality care and an exceptional patient experience.

Our outpatient clinics provide walk-in support in person or virtually to enable community-based access to accredited treatment programs. Our CARE teams provide rapid access to a team of medical professionals, pharmacy services and wrap-around supports to engage patients through stabilization and treatment plans that enable patient success in achieving care goals.

Our inpatient treatment centres provide structured, 24/7 medically supported care in a safe and therapeutic environment for individuals who require intensive stabilization and recovery support. Care is focused on building a strong foundation for long-term recovery through accredited, evidence-based programming. Our secure virtual counselling services make care more accessible through flexible, remote connections with qualified professionals.

Please visit www.canatc.ca for more information!

Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.