Float Patient Care Coordinator

Canadian-Addiction-Treatment-Centres; Northwestern Ontario; On-site; CAD 23,000 - 33,000; Full time

Benefits offered by this job

Wellness program

Career development

RRSP/DPSP

Service recognition

Job summary

Canadian Addiction Treatment Centres (CATC) in Thunder Bay, ON is seeking a Float Patient Care Coordinator to support clinics regionally. You will greet patients, manage scheduling in Accuro, and coordinate with physicians, counsellors, and pharmacy teams to stabilize care and ensure smooth operations.

Ideal candidates have Medical Office Administrator training, strong MS Office skills, and a compassionate approach to individuals with addiction.

Qualifications

• Completion of a Medical Office Administrator program and/or similar certificate is an asset.
• Strong commitment to working with individuals living with addiction and mental health.
• Experience in Customer Service or with vulnerable populations is an asset.
• Criminal Reference Check (recent and acceptable) required.
• First Aid and CPR Certification is an asset.
• Experience billing through EMR would be an asset.
• High proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent interpersonal and communication skills with ability to clarify priorities.

Responsibilities

• Greets patients and responds to inquiries in person, by phone, and by email.
• Manages scheduling, information entry, data management, and document management in Accuro.
• Follows up with patients to confirm appointments and communicates referrals.
• Coordinates with physicians, counsellors, and pharmacy team on patient needs and status.
• Supports interdisciplinary team in planning, implementing, and evaluating treatment plans.
• Handles office administration tasks including supplies and other duties as assigned.
• Maintains accurate patient data in Excel and other systems.

Skills

Customer service

Interpersonal skills

Communication

Time management

Problem solving

Teamwork

Attention to detail

Microsoft Office

Education

Medical Office Administrator program

Tools

Accuro EMR

MS Office

Excel

Job description

WHAT YOU’LL LOVE ABOUT CATC:

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE:

Line of Business : Outpatient Clinics, Ontario Addiction Treatment Clinics

Location: Thunder Bay South, ON (125 Vickers St S, Thunder Bay, ON P7E 1J2)

Position Type : Full-Time, Contract (May 1, 2027)

Vacancy Status: This Posting is in Replacement for an Existing Vacancy

Compensation: $20.34 Per Hour

Union: This Position is Represented by U.F.C.W. Local 175.

C ompassion – we meet people where they are, ready to help

A ccountability – we take responsibility for outcomes

R respekt – we work well with others

E xcellence – we deliver exceptional experiences to everyone we encounter

• Wellness: Healthcare Spending Account for you and your family along with Employee Assistant Programs through TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation, wellness days for illness, and mental health, and bereavement.
• Career Development: Professional Development, Lunch & Learn Sessions and access to 100+ courses within the Company’s Learning Management System.
• Preparation for the Future : Retirement Savings Plan(RRSP/DPSP).
• Employee Recognition : Service Recognition Program.

About the Position:

The Float Patient Care Coordinator provides general support to the clinic. The ideal candidate is someone who has an understanding of addiction and co-occurring disorders and is comfortable in dealing with people in cases where they may need to help de-escalate and stabilize patients. A professional demeanor and the ability to communicate effectively with residents, family members, referents, and co-workers are required. The ability to maintain confidentiality of information is essential.

YOUR DUTIES AND RESPONSIBILITIES:

• Greets all patients and responds to all in-person, phone, and email inquiries from patients and families.
• Maintains a high-level of competency with Accuro, scheduling appointments, information entry and assessment, data management, and document management.
• Follows-up with patients to confirm appointments
• Communicates with patients regarding appointments and external referrals if applicable.
• Collaborates with members of the interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient.
• Communicates with physicians, office managers and counsellors and pharmacy team around patient needs, change in status and all emergency situations.
• Assists with office administration including ordering supplies and other duties that may be assigned.
• Maintaining patient data information within excel to ensure all patient information is accurate and up to date.

WHAT YOU’LL NEED TO HAVE:

• Completion of a Medical Office Administrator program and or similar certificate is an asset.
• Strong commitment to working with individuals living with addiction and mental health.
• Previous experience in Customer Service or with vulnerable populations with addiction and mental health is considered an asset.
• Provision of a recent and acceptable Criminal Reference Check.
• Current First Aid and CPR Certification is an asset.
• Previous experience billing through EMR would be considered a definite asset
• High Proficiency with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook
• Excellent interpersonal and communication skills, with an ability to clarify priorities amongst responsibilities.
• Strong work ethic, applies judgment and discretion in his/her work
• Detail oriented, accountable with good organizational and time management skills
• Demonstrated ability to learn quickly and excellent problem-solving skills
• Ability to work well with others in a fast-paced environment.

ABOUT THE COMPANY

Founded in 1995, Canadian Addiction Treatment Centres (CATC) operates three inpatient addiction treatment centres, a national network of more than 70 outpatient substance use disorder treatment clinics and specialty pharmacies in Canada.

CATC delivers services in a supportive, compassionate, and judgment-free environment. We are committed to improving the lives of individuals affected by addiction through a multidisciplinary, evidence-based approach that prioritizes quality care and an exceptional patient experience.

Our outpatient clinics provide walk-in support in person or virtually to enable community-based access to accredited treatment programs. Our CARE teams provide rapid access to a team of medical professionals, pharmacy services and wrap-around supports to engage patients through stabilization and treatment plans that enable patient success in achieving care goals.

Our inpatient treatment centres provide structured, 24/7 medically supported care in a safe and therapeutic environment for individuals who require intensive stabilization and recovery support. Care is focused on building a strong foundation for long-term recovery through accredited, evidence-based programming. Our secure virtual counselling services make care more accessible through flexible, remote connections with qualified professionals.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.