Administrator, Client Services (Consumer Insolvency)

Grant Thornton; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a growing professional services firm in Edmonton as an Administrator, Client Services. In this role, you'll manage debtor files, communicate with clients, and collaborate across departments to deliver exceptional service. With a focus on team development and a supportive culture, you'll be part of an organization driven by purpose. Enjoy benefits like profit sharing and flexible work arrangements.

Benefits

Profit sharing

Flex days

RRSP contributions

Firmwide holiday closure

Wellness benefits

Concierge-like benefits

Work from anywhere in Canada for 4 weeks in the summer

Qualifications

• Minimum 3 – 5 years of experience in the Insolvency industry.
• Exceptional interpersonal skills to relate with clients.
• High computer literacy, especially in Microsoft Office.

Responsibilities

• Leading execution of debtor files and providing exceptional client service.
• Collaborating with debtors and creditors to manage communications.
• Coaching and training junior colleagues.

Skills

Interpersonal Skills

Analytical Thinking

Time Management

Attention to Detail

Tools

Microsoft Office

Job description

Who we are
You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

As an Administrator, Client Services your responsibilities will include:
• Leading the execution of debtor files, while providing exceptional client service to a wide variety of sector specific requirements
• Collaborating with debtors and creditors by answering and returning telephone calls
• Responding to emails & faxes from creditors, colleagues, debtors
• Daily reviewing of new files, 28-day review and 45-day review
• Checking proof of claims from creditors
• Responsible for coordinating all logistics for creditor meetings
• Communicating between debtors and creditors as required via phone or email
• E-filing documents to our regulating body the OSB
• Proposal withdrawals/revivals and court revivals
• In charge of reviewing annulments
• Preparation of documents used for court purposes
• Working collaboratively with different departments and colleagues across Canada
• Knowledge of statutory requirements for Bankruptcy and Insolvency
• Coaching and training junior colleagues
• Full administration of files (example-changing payments, updating addresses, etc.)

Doane Grant Thornton
If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca

Think you’ve got what it takes to be an Administrator, Client Services? Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick:
• Minimum 3 – 5 years of experience in the Insolvency industry dealing directly with debtors, creditors, and industry stakeholders
• Exceptional interpersonal skills to relate with clients and liaise with team members
• High computer literacy including the ability to learn new programs and previous experience using Microsoft Office (Outlook, Excel, Word)
• Excellent time management, attention to detail and organizational skills
• Strong analytical and critical thinking skills
• Ability to work independently as required
• Demonstrated experience with verbal and written communication skills to compose various documents and speak effectively with clients, colleagues, and other third parties in-person, on the phone or in a virtual meeting environment
• Desire to learn and grow, and being an integral part of a high performing team
• Ability to execute on deliverables in a face paced and deadline driven environment

At Doane Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

What's in it for you?

Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge-like benefits, Work from anywhere in Canada in the summer for 4 weeks, and more!

Our special culture shines through when we have the opportunity to connect in person. That’s why we’re working in a model where teams are required to be together in the office 4 days per week.

Are you ready to Discover Your Purple?

#LI-Onsite