Administrator, Business Applications

Procom; Toronto; Hybrid; CAD 125,000 - 135,000; Full time

Job summary

An established industry player is seeking a Business Applications Administrator to enhance internal systems and user experience. This role is pivotal in providing technical support, coordinating application upgrades, and ensuring smooth operations across departments. You will train users, analyze system performance, and collaborate with various teams to drive improvements. Join a dynamic and supportive environment where your contributions will make a significant impact on the organization. If you are tech-savvy and enjoy optimizing workflows, this opportunity is perfect for you.

Benefits

Flexible work/life balance options

Generous vacation and sick day policy

Coaching and mentorship

Collaborative team environment

Qualifications

• Post-secondary education in Information Systems or Computer Science required.
• 2-3 years of experience in business application support.

Responsibilities

• Provide technical support for software issues encountered by internal users.
• Collaborate to resolve bugs and system performance issues.

Skills

Technical Support

Analytical Skills

Problem-Solving

Communication Skills

Organizational Skills

User Training

Workflow Optimization

Collaboration

Attention to Detail

Adaptability

Education

Degree in Information Systems

Degree in Computer Science

Tools

Bullhorn

Job description

Direct message the job poster from Procom

The Opportunity:

The Administrator, Business Applications, plays a pivotal role in supporting Procom’s internal business systems. Reporting directly to the Manager, Business Applications, this individual provides user-facing technical support and enablement and liaises with third-party application vendors.

This role ensures smooth and efficient application use across departments, enhances user experience, and fosters continuous improvements by coordinating application upgrades, resolving system issues, and supporting technology-related projects.

Job Responsibilities:

• Provide timely and effective technical support for software issues encountered by internal users.
• Collaborate with relevant departments to identify and resolve bugs and system performance issues.
• Document recurring issues and solutions for future reference.
• Facilitate and coordinate user training sessions for tools, software and applications.
• Develop and maintain training materials, ensuring availability in multiple languages when needed.
• Promote user adoption through proactive engagement and guidance.
• Produce and analyze reports on system usage and performance metrics.
• Preparing insights on system performance and software.
• Verify compliance and identify optimization opportunities within workflows and applications.
• Support project lifecycle activities including requirement gathering, scheduling, and stakeholder coordination.
• Coordinate organization of requirements and meetings to keep projects on schedule.
• Stay current with industry trends, particularly those relevant to talent acquisition and sales technologies.
• Translate technical concepts for non-technical audiences and stakeholders.
• Strategic Mindset – Understands long-term business goals and aligns technology to support them.
• Tech Savvy – Embraces emerging technologies and efficiently navigates complex platforms.
• Optimizes Work Processes – Continuously improves workflows and system performance.
• Action Oriented – Responds promptly to issues and drives initiatives to completion.
• Collaborates – Works effectively across teams and departments.
• Communicates Effectively – Clear, concise, and audience-appropriate communication.

Qualifications:

• Post-secondary education is required; a degree in Information Systems, Computer Science, or a related field of study.
• Related professional experience within technical support.
• Minimum 2–3 years of experience with business application support, preferably in talent acquisition or ERP/ATS environments (preferably Bullhorn).
• Excellent analytical, problem-solving, and communication skills.
• Strong organizational and prioritization skill.
• Ability to manage competing priorities in a dynamic, fast-paced environment.
• Attention to detail and ability to identify inefficiencies in workflows.
• Strong understanding of recruitment systems and business application workflows.
• Comfortable supporting a large user base (400+ users).

Nice to Have:

• French (spoken and written).
• Experience with enterprise-level vendor relationship management.
• Customer Success Experience.

What's in it for you:

Working at Procom, you will have a significant impact on your customers’ lives, and you will also be rewarded with:

• Flexible work/life balance options – Hybrid flexibility
• Generous vacation and sick day policy
• Leaders who support your development through coaching and mentorship
• Work in a fun, dynamic, collaborative, and high-performing team

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Customer Service, and Administrative

• Industries

  IT Services and IT Consulting

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