Administrative Support V - Scheduler Team Lead

Alberta Health Services; Grande Prairie; On-site; CAD 30,000 - 60,000; Full time

Job summary

Alberta Health Services is seeking a Scheduler Team Lead to oversee staffing operations in Grande Prairie. This leadership role requires coordination of payroll processes, team mentoring, and effective communication to meet staffing needs and enhance service delivery. Ideal candidates will possess previous scheduling experience and a post-secondary education. Benefits include a competitive salary and a Remote Retention Allowance.

Benefits

Remote Retention Allowance

Qualifications

• 1 year experience in AHS, ESP Staffing Services Office.
• Current experience as Scheduler Team Lead in AHS.
• Timekeeping experience in ESP.

Responsibilities

• Leading a team and providing direction to staffing clerks.
• Processing payroll and analyzing timekeeping reports.
• Collaborating with Unit/Site Managers to resolve scheduling issues.

Skills

Staff scheduling

Customer service

Problem solving

Education

Post-secondary education in office or business administration

Job description

Your Opportunity:

Would you enjoy leading a team in a fast paced, complex, change oriented environment that has an important impact on the delivery of front line healthcare services? PSSS supports the day-to-day scheduling tasks of AHS employees & managers. As the Scheduler Team Lead you’ll provide critical expertise in the daily operations of the staffing office by providing direction to staffing clerks, monitoring workloads & determining clerk duties in collaboration with the SSC Manager. The successful lead will efficiently process payroll with timekeeping in ESP, analyze the time admin exception reports, investigate pay errors from a timekeeper perspective & make the necessary corrections for accurate delivery of pay. You will provide scheduling support for Unit Managers, Unit Charge Nurses & Relief Team Managers to ensure unit work plans & staff schedules/assignments are up to date & maintained through ESP. Leveraging strategic communication & problem solving skills will be key in the ongoing collaboration with Unit/Site Managers to resolve high priority scheduling issues in ESP. Your scheduling expertise will enable the ability to anticipate unit staffing needs & communicate these needs effectively to your client groups. Dynamic customer service skills will also be used to fluidly support your clients in optimizing the use of ESP & helping to extract information from staffing/scheduling reports & related statistics. The Scheduling Team Lead will act as a mentor for peers & must actively promote & facilitate a positive environment in the workplace by fostering a team attitude of acceptance & tolerance. The Scheduling Lead will also be adept at maintaining cohesion by utilizing proven conflict resolution skills both within their team & for internal clients. Scheduling Team Lead will be assigned to support North Zone & the correlative SSC hours of operation.

Description:

As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Acute Care Alberta: N Primary Care Alberta: N Recovery Alberta: N Classification: Administrative Support V Union: AUPE GSS Unit and Program: Provincial Staffing Shared Services Primary Location: Grande Prairie Public Health Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 03-JUN-2025 Temporary Employee Class: Temp F/T Benefits Date Available: 13-JUN-2025 Temporary End Date: 12-JUN-2026 Hours per Shift: 7.75 Length of Shift in weeks: 10 Shifts per cycle: 50 Shift Pattern: Days Days Off: As Per Rotation Minimum Salary: $28.45 Maximum Salary: $34.60 Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of post-secondary education (e.g. certificate in office or business administration).

Additional Required Qualifications:

Staff scheduling experience with demonstrated use of related scheduling applications. 1 year of full time equivalent experience in an AHS, ESP Staffing Services Office within the past 5 years. Current working experience in the role of a Scheduler Team Lead within an AHS centralized Staffing Service Center. Timekeeping experience in ESP. In addition to a competitive rate of pay, Alberta Health Services currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

Preferred Qualifications:

Leadership experience (Delegating, Prioritizing, Coaching, Mediating). Successful completion of the Scheduler Team Lead training and orientation. Knowledge of the applicable collective agreements and pay codes.