Administrative Support, Surrey BC

Radius Logistics; Surrey; On-site; CAD 45,000 - 55,000; Full time

Job summary

Radius Logistics in Surrey, BC is seeking an Administrative Support team member to handle billing, AR/AP, and general office tasks. The role reports to the Administration Manager and involves accurate invoicing, carrier payments, and maintaining good customer relationships.

This entry- to mid-level position requires attention to detail, strong Microsoft Office skills, and a proactive, team-oriented attitude. Salary ranges from CA$45,000 to CA$55,000 per year, depending on experience.

Qualifications

• Post-secondary certificate, diploma, or degree in a related field is an asset.
• Logistics or transportation experience is an asset.
• TruckMate or other transportation management software experience is an asset.
• Proficiency with Microsoft Office (Excel, Word, Outlook) is preferred.
• Strong time management and attention to detail with a team-first approach.

Responsibilities

• Bill customer shipments accurately each day using standardized procedures.
• Create additional invoices as required for extra charges.
• Ensure invoicing for special billing clients within procedures.
• Identify issues preventing orders from correctly rating and fix where possible.
• Complete all billing-related reporting on time.
• Process cash receipts, including cheques and credit cards; reconcile accounts.
• Process new customer credit applications and assist collections as needed.
• Audit, post carrier invoices and prepare weekly payment runs.
• Maintain a customer service mindset and respond promptly to questions.
• Oversee customer claims and update standard operating procedures.

Education

Post-secondary certificate, diploma, or degree in a related field

Strong time management

Detail oriented

Customer service mindset

Team player

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

TruckMate

Job description

Administrative Support, Surrey BC, Admin

Join our Administration team in Surrey, BC

Radius is hiring a full-time Administrative Support team member for our Surrey office. Reporting to the Administration Manager, you’ll keep the financial side of every shipment running smoothly: billing customers accurately, getting carriers paid correctly, and keeping accounts in good standing. It’s an entry- to mid-level role with lots of variety, ideal for someone who loves detail, takes pride in getting things right, and enjoys helping customers and co-workers alike.
Salary: $45,000-55,000/year depending on experience
About us:
Customer service is at the heart of everything we do. As a fast-growing third-party logistics provider with locations in Surrey, BC and Mississauga, ON, we serve clients across North America with freight brokerage, warehousing, and supply chain consulting. Our team goes the extra mile to deliver smart, cost-effective solutions and a seamless experience for every client.

Key Responsibilities

• Bill customer shipments accurately each day, following standardized procedures
• Create additional invoices as required for any additional charges
• Ensure all special billing clients are invoiced within the parameters of their procedure
• Identify issues preventing orders from correctly rating and fix where possible
• Complete all reporting requirements related to the billing function on time

Accounts Receivable

• Process cash receipts, including scanning cheques and processing credit cards
• Process new customer credit applications
• Perform customer account reconciliations as needed
• Monitor customer accounts to ensure adherence to payment terms
• When required, work with customers to collect on overdue accounts

Accounts Payable

• Audit, process, and post carrier invoices in correlation to shipments
• Prepare weekly payment run
• Contact vendors to revise incorrect billing
• Request backup documents from carriers

Administrative Support

• Maintain a customer service mindset and promptly investigate and respond to questions
• Contribute to the continuous improvement of all aspects of the Administration department
• Oversee the customer claims process for damaged and lost goods
• Update Standard Operating Procedures as necessary
• Save and send backup documents (BOL/POD) as required

Qualifications

• Proficiency in Microsoft Office, especially Excel, Word, and Outlook
• Basic accounting and administrative knowledge or experience
• Solid time management and the ability to juggle several priorities
• A strong work ethic and a sharp eye for detail and accuracy
• A positive attitude and a team-first approach
• Respect for private and confidential information
• The ability to plan and follow through on short- and long-term goals
• Logistics or transportation experience (an asset)
• TruckMate or other transportation management software experience (an asset)
• A post-secondary certificate, diploma, or degree in a related field (an asset)