Administrative Support II

Alberta Precision Labs; City of Spruce Grove; On-site; CAD 32,000 - 39,000; Full time

Job summary

Alberta Precision Laboratories in Spruce Grove is seeking an Administrative Support II to greet and triage patients and provide exceptional customer service as the first point of contact. You will registrer patients into the Wait Time system and perform precise administrative duties with privacy and safety in mind.

The role requires at least a Grade 12 or equivalent, plus 1 year of customer service experience; preferred qualifications include Medical Office Assistant certification, Medical

Qualifications

• Completion of Grade 12 or equivalent.
• 1 year of customer service experience.
• Preferred qualifications: Medical Terminology and courses or training in customer service and/or data entry; demonstrated Microsoft Office skills; Connect Care training.

Responsibilities

• Greet and triage patients, providing excellent customer service.
• Register patients into the Wait Time system from various requisitions.
• Perform general administrative tasks with a high level of precision.

Skills

Customer service

Communication

Data entry

Education

Grade 12 or equivalent

Medical Office Assistant certificate

Tools

Microsoft Office

Connect Care

Job description

Are you organized, adaptable and personable with a knack for attention to detail, even in fast-paced, high-volume environments? If so. We have an exciting opportunity for you at Spruce Grove Patient Services Center. As one of the first people our patients encounter, you'll create a positive, professional impression. Your excellent communication and interpersonal skills will help you greet and triage patients, providing them with exceptional customer service from the moment they arrive. In this role you will quickly and accurately register patient from various requisitions into our Wait Time system and perform general administrative tasks with a high level of precision, ensuring all deadlines and benchmarks are met. You will follow all policies and procedures to ensure the privacy and safety of our patients, coworkers and yourself. You are self-led and accountable, taking ownership of your actions and learning from your mistakes. You develop positive, effective and collaborative relationships within a team environment. With a commitment to personal leadership and promoting an inclusive, respectful workplace, you'll make a great addition to our team. Join us at Alberta Precision Laboratories and thrive in a role where you can make a meaningful impact every day.

Description:

As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.

• Classification: Administrative Support II
• Union: HSAA OFFICE CLERICAL
• Unit and Program: PSC Specimen Receipt & Dspch
• Primary Location: Spruce Grove
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 16-NOV-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 07-DEC-2026
• Temporary End Date: 08-DEC-2027
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Days Off: As Per Rotation
• Minimum Salary: $23.28
• Maximum Salary: $28.29
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support II
• Union: HSAA OFFICE CLERICAL
• Unit and Program: PSC Specimen Receipt & Dspch
• Primary Location: Spruce Grove
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 16-NOV-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 07-DEC-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $23.28
• Maximum Salary: $28.29
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

1 year of customer service experience.

Preferred Qualifications:

Relevant post-secondary education (E.g. Medical Office Assistant certificate). Medical Terminology and courses or training in customer service and or data entry. Demonstrated Microsoft Office computer skills. Connect Care training.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with APL.

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