Administrative Support Agent, Class I - Student Services

John Abbott; Quebec; Hybrid; CAD 42.000 - 54.000; Vollzeit

Zusammenfassung

John Abbott College is seeking an Administrative Support Agent (Student Services) to join the team as a full-time role. Under the director of Student Services, you will handle front desk reception, information dissemination, and referrals to departments.

Proficiency in MS Word, Excel, and Outlook is required, with experience in Clara being an asset. The role involves scheduling, processing payments, assisting in events, and maintaining records with confidentiality.

Qualifikationen

• Secondary school diploma or vocational studies diploma or equivalent.
• Related experience an asset.
• Conversational French; fluency in English.
• Word processing: MS Word; Excel; Outlook.
• Knowledge of Clara is an asset.

Aufgaben

• Front desk reception; receive visitors and provide information.
• Assess student needs and refer to appropriate professional.
• Schedule appointments in Outlook for departments.
• Back up Time Management: attendance records and leave monitoring.
• Assist with billing, invoices, payments and purchasing requests.

Kenntnisse

MS Office

Outlook

Clara software

French language

English language

Ausbildung

Secondary school diploma or vocational studies diploma

Tools

Xerox

Clara

Jobbeschreibung

## Administrative Support Agent, Class I - Student ServicesApply Now**Reference:**S-252976-67**Deadline to apply:** October 19, 2026 11:59 PM EDT**IMPORTANT**: Permanent, full-time M-F 8:30am-4:30pm, available to start beginning of December or sooner**JOB SUMMARY:** under the direct supervision of the director of Student Services, to perform administrative and clerical duties in student services**DUTIES AND RESPONSIBILITIES:*** Front desk reception; receive visitors, provide general information and/or direct to appropriate areas* Assess student needs through structured questioning to ensure referral to the appropriate professional* Schedule appointments on Outlook for various departments* Back up for Time Management; Keep attendance record for personnel, sick-leave, vacation and social leave* Be at ease with Microsoft Office Suite and Outlook, Clara* Be informed of the various College Departments such as Financial Aid, Student Activities, Health Services Registrar's Office, Continuing Education, SUJAC* Assist in various tasks within the Student Services department such as; prepare billing & invoices for the Bar services, food services, entering payment and purchasing requests* Troubleshoot Xerox and place service calls or Octopus when necessary* Order and distribute stationery for the department & distribute mail* Receive student payments as required; enter in Clara and create records of deposit, including cash, cheques and POS and keep track of all student payment plans* Enter all fee codes as requested by Athletics* Be comfortable with First Aid related tasks* Be replacement when needed, lunches, peak periods, absence and vacation; including Health and Wellness sector* Coordinate departmental social events; including College Holiday Brunch* Manage JAC Bus calendar, handle inter-departmental charges as well as outside invoices (TCV, expense reports, credit cards) for the Bus* Organize volunteers, set up and takedown for Info Booths as directed by the Director of Student Services* Perform any other related administrative and clerical tasks as may be assigned**QUALIFICATIONS:****Education:**To have a secondary school diploma or a diploma of vocational studies in an appropriate specialty or have a diploma or attestation of studies which is recognized as equivalent by the competent authority and have at least one (1) year of pertinent experience.**Specific requirements:*** Related experience an asset* Conversational French* Fluency in English-oral and written* Word processing, MS Word and MS Excel* Knowledge of Clara is an asset* Ability to deal with people pleasantly and efficiently* Strong interpersonal skills\\** Strong emotional intelligence\\** High degree of empathy and ensuring a calm environment while handling urgent inquiries as needed\\** Strong ability to multitask* Work well under pressure* Strong sense of confidentiality**Testing may be required to demonstrate knowledge of:*** English (fluency oral)* English (fluency written)* French (conversational)* Word (basic)* Excel (basic)\\*The College reserves the right to test those qualifications that have an asterisk due to the sensitive nature when dealing with student issues.In accordance with ministerial directives issued by the Secretariat du Conseil du trésor concerning a freeze on public service recruitment, effective November 1st 2024, applications from employees with regular employment status at the College and within the College network will be prioritized.John Abbott College adheres to an Equal Access to Employment Program, and invites women, visible minorities, ethnic minorities, indigenous peoples and persons with disabilities to submit their applications. We thank all candidates who submit their resumes for consideration. However, only those candidates selected for an interview will be contacted. If your work experience has changed or if you have acquired additional education since your last visit, be sure to submit your updated resume so that we may review your full career path.