Administrative Receptionist - Floater Position

Lifemark Health Group; Edmonton; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Job summary

Lifemark Health Group is seeking an Administrative Receptionist (Floater) to support multiple clinics in and around Edmonton, AB. The role handles patient intake, data entry, phone answering, invoicing and payments, ensuring smooth clinic operations with courteous, professional service.

Responsibilities include greeting patients, scheduling, collecting payments, coordinating communications, and providing support to the Care Coordinator Manager and Clinic Director as needed.

Qualifications

• High School Diploma or equivalent required.
• Excellent customer service and telephone etiquette.
• Strong organizational, verbal and written communication skills.

Responsibilities

• Answer telephone calls, greet patients and visitors; provide excellent customer service.
• Coordinate detailed intake of information on first visit and throughout treatment plan.
• Assist patients with completing paperwork to avoid errors and delays.
• Coordinate scheduling of patient appointments and maintain medical records.
• Collect payment at time of service.
• Track coverage for funding streams to ensure approval.
• Complete data entry and billing.
• Coordinate courier packages and process emails, mail, and faxes.
• Provide administrative support to Care Coordinator Manager and Clinic Director.

Skills

Customer service

Phone etiquette

Organizational skills

Communication skills

Data entry

Adaptability

Education

High School Diploma, GED or equivalent

Job description

Permanent Full Time Individual Contrib Edmonton, AB, CA

13 days ago Requisition ID: 29849

Administrative Receptionist (Floater) – Lifemark Health Group - Edmonton and Surrounding Area

The Administrative Receptionistis responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Administrative Receptionist is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

This position is a floating Administrative Receptionist who would assist clinics in and around the Edmonton area for coverage and additional help.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient’s first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinateschedulingofpatient appointments and maintain the patient’smedical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a Physiotherapy clinican asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

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