Administrative Receptionist - Floater Position

Lifemark Health Group; Edmonton; On-site; CAD 32,000 - 42,000; Full time

Job summary

Lifemark Health Group is seeking an Administrative Receptionist (Floater) to support clinics in and around Edmonton. The role covers patient intake, billing, scheduling, and ensuring accurate records across multiple sites.

The position emphasizes strong customer service, efficient data entry, and adaptability to cycling clinic coverage in Edmonton and surrounding areas.

Qualifications

• High School Diploma or equivalent.
• Excellent customer service and telephone etiquette.
• Strong organizational skills and ability to multitask.
• Excellent verbal and written communication.
• Strong computer and data-entry skills.
• Flexible and adaptable to change.
• Experience in a Physiotherapy clinic is an asset.

Responsibilities

• Answer calls, greet patients and visitors with excellent service.
• Capture detailed intake information on first visit and throughout treatment.
• Assist patients with paperwork to avoid errors.
• Coordinate scheduling and maintain patient records.
• Collect payment at time of service.
• Track funding coverage and approvals.
• Perform data entry and billing tasks.
• Coordinate courier shipments and manage emails/faxes.

Skills

Customer service

Telephone etiquette

Organizational skills

Communication skills

Data entry

Flexibility

Experience in physiotherapy clinic

Education

High School Diploma

Tools

MS Office

Job description

Administrative Receptionist (Floater) – Lifemark Health Group - Edmonton and Surrounding Area

The Administrative Receptionistis responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Administrative Receptionist is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

This position is a floating Administrative Receptionist who would assist clinics in and around the Edmonton area for coverage and additional help.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a Physiotherapy clinican asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Email us at talent at lifemark.ca